Patient Scheduling Specialist

Beacon Clinic•Coeur d'Alene, ID

11d•Hybrid

About The Position

Beacon has an excellent opportunity available within our clinic as a Patient Scheduling Specialist. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you! Patient Scheduling Specialists are responsible for independently creating and scheduling appointments in our growing oncology and hematology practice. This position exists to ensure accurate and complete scheduling for patients. Scheduling includes but not limited to new patient visits, infusion/chemotherapy services, radiation therapy services, stat imaging studies, blood transfusions, and other procedures with outside facilities. Scheduling will commence via the telephone, in person or electronically, acting as a patient advocate, responsible for the helping with support service needs, and providing applicable information within guidelines of Beacon policies, state & federal laws/ regulations, and business ethics.

Requirements

Understands medical terminology and procedures.
Compassionate and caring bedside manner.
Excellent attention to detail and ability to balance competing priorities.
Strong written and verbal communication.
Independent and good at follow through.
Work efficiently with positive communication in a fast-paced team environment, manage difficult and emotional situations, display empathy for patients in the various stages of their treatments.
Moderate understanding of computer, phone and fax systems, EMR or other medical technologies a plus

Responsibilities

Coordinates, monitors, and schedules patient care at our clinic and across the patients’ care team.
Interprets provider orders, schedules according to the orders, and obtains approval for schedule changes or cancellations as appropriate.
Navigates multiple providers and departments simultaneously and is expected to be available to speak with patients and healthcare professionals for the majority of the day. This requires working with several complex scheduling workflows.
Acts as a liaison for the patient, communicating and problem solving with clinic staff and patients care team to ensure we can provide exceptional care.
Documents complete and accurate information in the electronic medical record when appropriate.
Operates on computer, phone, and fax systems for majority of the day.
Aids and acts as back up to other team members from time to time as requested.
Maintains patient confidentiality and protects operations by keeping patient care information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.