Patient Sched Representative

MyMichigan Health • Midland, MI

51d • Onsite

About The Position

This position is responsible for scheduling patient appointments in multiple departments and medical centers/clinics for clinical diagnostic or therapeutic exams. This position requires the collection of accurate demographic, insurance and diagnostic data elements. This position also requires a broad knowledge of scheduling, registration and payer requirements necessary to secure payment.

Requirements

• One year medical office experience in a Medical Center or similar setting required.
• Phone, listening, and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
• Windows PC and Internet experience is required.
• Ability to work well in a team environment - cover coworker duties as needed, participate in department teams, offer suggestions for work flow improvement.
• MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health

Responsibilities

• Obtain necessary data elements (demographic) to schedule appointment and enter the information into the scheduling system.
• Create a pre-registration for each scheduled visit including capture of insurance and financial information.
• Verify insurance using online electronic verification system or by contacting payer directly. Confirm eligibility of benefits such as coverage limits and effective dates.
• Collaborate with the physician offices to secure authorization, pre-certification and/or notification when necessary.
• Perform scanning of orders in to the computer based operating system for upcoming encounters.
• Provide instructions to the patient and/or providers offices regarding required preparation.
• Work with staff and management to achieve defined scheduling/authorization weekly metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED