Patient Safety Technician

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The Patient Safety Tech (Sitter) provides continuous one-on-one observation and support to patients to promote their safety, comfort, and well-being in a healthcare setting. The role monitors patient behavior and surroundings, communicates patient needs and concerns to nursing staff, assists with basic non-clinical care, and helps maintain a calm and secure atmosphere for patients and families. The position requires professionalism, strong communication and attention to detail, and appropriate responses in emergencies or high-risk situations while protecting patient confidentiality and maintaining quality service standards. The schedule is three days or nights per week, working 12-hour shifts, with rotating weekends.

Requirements

CPR certification is required.
Non-Violent Crisis Intervention Certificate must be obtained within 90 days of employment.

Nice To Haves

High school diploma or equivalent is preferred.
Completion of a Nursing Assistant program is preferred.
Prior healthcare experience is preferred.
Prior patient-sitting experience is preferred.

Responsibilities

Observe patients one-on-one to ensure their comfort and safety.
Monitor patients’ personal needs and report observations to the primary or charge nurse as required.
Communicate with patients and/or families to understand their needs and preferences.
Call code assist when necessary.
Identify potentially unsafe environments and take initiative to prevent or address hazards through appropriate channels or the chain of command.
Use available resources and adjust work procedures within accepted standards to meet changing patient requirements and maintain service quality.
Pursue quality improvements to increase patient satisfaction.
Use effective listening and interpersonal skills when interacting with patients and families.
Maintain positive communication and adapt communication style to patient needs.
Assist with basic patient needs that do not require additional formal training, such as feeding.
Maintain confidentiality and share patient information selectively to support quality care.
Remain awake and alert throughout the assignment.
Attend in-services specific to the area of assignment.
Support departmental performance improvement policies and procedures.
Manage time productively and reliably; complete assignments on time, adapt to change, and meet departmental time and attendance standards.
Accept additional assignments from the primary or charge nurse when this can be done without risking patient safety and is needed to ensure continuity of departmental services.
Provide cooperative and courteous service to patients, families, visitors, physicians, and external customers.
Follow industry, organizational, and departmental precautions and procedures to ensure a safe work environment.
Complete competencies related to age-specific populations and Joint Commission requirements.