Patient Safety Observer (U), Full-Time

University of Miami•Miami, FL

About The Position

The Patient Safety Observer supports patient care at UHealth Tower by preparing rooms for admission, orienting patients to their rooms and available amenities, and assisting with personal care, meals, mobility, and transfers. The role requires promptly reporting changes in patients’ condition or behavior and following isolation, infection-control, occupational-safety, and environmental-safety practices. The observer communicates positively with patients, families, nurses, and physicians and follows University and unit policies and procedures. Duties may vary according to departmental needs and may include other responsibilities consistent with the role’s required knowledge, skills, and abilities.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 1 year of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Prepare patient rooms for admission by setting up items needed by new patients.
Orient patients to their room, bed, storage, bathroom, television controls, and emergency call-light system.
Assist patients with dressing, undressing, bathing, oral hygiene, changing bed linens, evening care, and toileting; place belongings appropriately.
Prepare patients for meals, collaborate with primary nurses to ensure the appropriate tray is provided, and assist with feeding.
Position, lift, turn, and ambulate patients.
Immediately report observed changes in patients’ condition or behavior.
Help patients pack their belongings and transport them to the lobby.
Follow proper isolation techniques and support service excellence through positive communication with patients, family members, nurses, and physicians.
Use universal precautions and follow environmental-safety guidelines.
Comply with infection-control, OSHA, and AHCA measures; attend mandatory educational programs and annual in-services.
Follow University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary and consistent with the role.