Patient Safety Assistant Float

St. Charles Health System•Bend, OR

3d•Onsite

About The Position

The Patient Safety Assistant (PSA) provides constant observation and support to pediatric, adolescent, and adult patients who require close monitoring for medical, behavioral, or safety reasons. Under the direction of an RN, the PSA observes patients who may harm themselves or others if left unattended and helps maintain a safe environment for patients and staff. The role ensures patient safety and comfort while following established protocols and procedures and does not directly supervise other caregivers. The PSA works in various nursing departments and campuses throughout St. Charles Health System, providing support to patients during hospitalization and discharge. This float position covers shifts in Bend, Redmond, Prineville, and Madras. Additional tasks may include stocking unit supplies, assisting with patient mobility, ensuring patients have appropriate belongings and are ready for discharge, and transporting discharged patients within the facility. The position requires travel between the four St. Charles campuses and includes variable scheduled days, every other weekend, and holidays.

Requirements

High school diploma or GED.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification before completion of orientation.
Code Gray or AVADE Training within 3 months of hire.
Basic understanding of medical terminology, patient care principles, and safety protocols.
Strong observational skills and attention to detail.
Effective communication and interpersonal skills.
Ability to remain calm and composed in stressful situations.
Physical stamina and ability to stand or sit for extended periods.
Ability to interact and communicate effectively with all levels within St. Charles Health System and with external customers, clients, and potential employees.
Strong teamwork and collaborative skills.
Ability to follow verbal and written communications to complete duties and assignments.
Ability to wear required personal protective equipment safely.
Ability to travel between all four St. Charles campuses using a motor vehicle.
Ability to meet the physical demands of the role, including frequent lifting, carrying, pushing, or pulling up to 25 pounds and occasional lifting, carrying, pushing, or pulling 25–50 pounds.

Nice To Haves

Current licensure or certification as a CNA, EMT, or Medical Assistant.
Completion of a training program as an EMT, CNA, Medical Assistant, or Paramedic.
For nursing students, completion of the first quarter or semester of nursing school.
Acute health care experience.
Behavioral health experience.
Long-term care experience.
Licensed childcare experience.

Responsibilities

Maintain continuous visual observation of an assigned patient to support safety and well-being.
Remain alert to changes in patient behavior or condition and promptly report concerns to nursing staff or the healthcare team.
Conduct room checks and ensure potential harmful items are removed from the patient's room.
Assist with activities of daily living, including ambulation, toileting, and meal assistance, as needed.
Interact therapeutically and positively with patients of all ages and backgrounds to help alleviate anxiety, boredom, or distress.
Adhere to and demonstrate quality and safety competency standards.
Document observations, interventions, and patient responses accurately in the medical record according to procedures and policies.
Follow instructed safety measures and interventions, including de-escalation strategies and room safety protocols, while preserving patient dignity and respect.
Travel and work in various St. Charles hospitals and nursing departments.
Maintain professionalism and confidentiality and comply with applicable laws, regulations, policies, and procedures.
Support corporate integrity by acting ethically, reporting known or suspected violations, and cooperating with company investigations and proceedings.
Deliver timely, safe, efficient, and accurate customer service and patient care.
Support the organization's vision, mission, values, and lean continuous-improvement principles.
Build intentional relationships and demonstrate supportive behaviors that enhance the care experience.
Provide a therapeutic presence by responding compassionately to patients' and families' needs, explaining one's role, asking patients their preferred name, listening actively, supporting care goals, promoting a healing environment, and communicating appropriately.
Maintain a safe environment for caregivers, patients, and guests.
Perform additional duties of similar complexity and competence as assigned or required.
Stock unit supplies.
Assist with patient mobility.
Ensure patients have appropriate belongings and are ready for discharge.
Transport discharged patients within the facility.