Patient Safety Assistant Float

St. Charles Health System•Bend, OR

2d•Onsite

About The Position

The Patient Safety Assistant (PSA) provides constant observation and support to pediatric, adolescent, and adult patients who require close monitoring for medical, behavioral, or safety reasons. Under the direction of an RN, the PSA observes patients who may harm themselves or others if left unattended and helps maintain a safe environment for patients and staff. The PSA ensures patient safety and comfort while following established protocols and procedures and does not directly supervise other caregivers. The PSA works in various nursing departments and St. Charles hospital campuses, providing support to patients during hospitalization and discharge. The position may also involve stocking unit supplies, assisting with patient mobility, ensuring patients have appropriate belongings and are ready for discharge, and transporting discharged patients within the facility. This full-time role is scheduled for 36 hours per week on a third shift, with variable days that include every other weekend and holidays. The position covers shifts in Bend, Redmond, Prineville, and Madras.

Requirements

High school diploma or GED.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification before completion of orientation.
Code Gray or AVADE Training within three months of hire.
Basic understanding of medical terminology, patient care principles, and safety protocols.
Strong observational skills and attention to detail.
Effective communication and interpersonal skills.
Ability to remain calm and composed in stressful situations.
Physical stamina and ability to stand or sit for extended periods.
Ability to interact and communicate effectively with all levels within St. Charles Health System and with external customers, clients, and potential employees.
Strong teamwork and collaborative skills.
Ability to follow verbal and written communications to complete duties and assignments.
Ability to wear appropriate personal protective equipment required to perform the job safely.
Ability to travel between the four St. Charles campuses using a motor vehicle.
Ability to meet the stated physical demands, including frequent lifting, carrying, pushing, or pulling of 1–25 pounds and occasional 25–50 pounds.
Scheduled days are variable and include every other weekend and holidays.

Nice To Haves

Current licensure or certification as a CNA, EMT, or Medical Assistant.
Completion of a training program for EMT, CNA, Medical Assistant, Paramedic, or RN students who have completed the first quarter or semester of nursing school.
Acute health care experience.
Behavioral health experience.
Long-term care experience.
Licensed childcare experience.

Responsibilities

Maintain constant visual observation of assigned patients to support their safety and well-being.
Watch for changes in patient behavior or condition and promptly report concerns to nursing staff or the healthcare team.
Conduct room checks and ensure potentially harmful items are removed from the patient's room.
Assist patients with activities of daily living, including ambulation, toileting, and meals, as needed.
Interact with patients of all ages and backgrounds in a polite, therapeutic, and positive manner to help alleviate anxiety, boredom, or distress.
Demonstrate and validate adherence to quality and safety standards documented in PSA competency standards.
Document observations, interventions, and patient responses accurately in the medical record in accordance with procedures and policies.
Follow instructed safety measures and interventions, including de-escalation strategies and room safety protocols, while preserving patient dignity and respect.
Travel to and work in various St. Charles hospitals and nursing departments.
Conduct work professionally and confidentially, comply with applicable laws and policies, report known or suspected violations, and cooperate with company investigations and proceedings.
Deliver timely, safe, efficient, and accurate customer service and patient care.
Support the organization's vision, mission, and values, and participate in continuous improvement and change efforts.
Build intentional relationships and provide a caring, therapeutic presence to patients and families through introductions, explaining the PSA role, asking preferred names, active listening, supporting care goals, and effective communication.
Maintain a safe environment for caregivers, patients, and guests.
Stock unit supplies, assist with patient mobility, ensure patients have appropriate belongings and are ready for discharge, and transport discharged patients within the facility.
Perform additional duties of similar complexity and competence as required or assigned.