Patient Resource Specialist
About The Position
Patient Resource Specialists (PRS) evaluate and maintain continuity of care as members of the clinical care team within High Country Community Health’s Patient Centered Medical Home model. They assess patients’ health needs, identify barriers to following treatment recommendations, help patients understand care plans, coordinate follow-up outpatient visits after hospital discharge, and educate patients and clinicians about health improvement barriers, community resources, and insurance benefits. PRSs support informed decision-making, facilitate communication and coordination among care-team members, advocate for quality care, and encourage patients to advocate for themselves. They also build working relationships with community agencies, services, businesses, and facilities, and transport consumers to and from HCCH appointments as needed and when available. The PRS is an integral care-team member who helps patients access resources related to needs such as housing, nutrition, medication, legal aid, transportation, finances, employment, and daily-living skills. The role participates in daily team huddles and weekly treatment-team meetings and is available to be consulted or activated by any care-team member to assist a patient.
Requirements
- Graduated from an accredited college or university with an appropriate degree relevant to the role, or an equivalent relevant combination of education and experience.
- Valid North Carolina driver’s license and good driving record.
- Demonstrated ability to collaborate effectively in a team setting.
Nice To Haves
- A social work degree is preferred, or an equivalent, relevant combination of education and experience.
- A minimum of two years’ experience in a behavioral-health and/or medical setting, with Qualified Professional (QP) status, is preferred.
Responsibilities
- Conduct new-patient orientations and comprehensive assessments of patients’ health needs.
- Identify and discuss potential barriers to patients adhering to treatment guidelines and help ensure they understand treatment recommendations and plans.
- Coordinate follow-up outpatient visits at the time of hospital discharge.
- Educate patients and clinicians about barriers to health and behavioral-health improvement, community resources, and insurance benefits.
- Represent HCCH at community events, including health fairs.
- Discuss the consumer’s care plan with the client, family, and professionals as needed.
- Facilitate communication and coordination among members of patients’ care teams.
- Involve patients in decision-making, problem-solving, and exploring options for improving care.
- Assist patients in safely transferring their care information among settings as needed.
- Advocate for quality care and encourage patients to self-advocate for their needs.
- Develop and maintain working relationships with community agencies, services, businesses, and facilities.
- Provide patients with transportation to and from HCCH appointments as needed and as available.
- Help patients access community resources related to housing, nutrition, medication, legal aid, transportation, finances, employment, and daily-living skills.
- Participate in daily team huddles and weekly treatment-team meetings and respond to care-team requests for patient assistance.
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What This Job Offers
Job Type
Full-time
