Patient Representative PRN

HCA Healthcare•Olathe, KS

About The Position

CareNow is seeking a Patient Representative to support patient care and clinic operations. The role checks in patients, follows Web Check-in procedures, responds to clinic phone calls, verifies insurance, and ensures occupational client preferences and procedures are followed. The representative also reviews patient paperwork for completeness and required insurance and demographic information, and completes the Daily Balance Checklist after each shift to account for and document all forms of payment.

Requirements

Obtain BLS certification within 30 days of starting.
Have strong customer service skills.
Be able to work with multiple computer programs.

Nice To Haves

One year of clinical experience in a patient care setting is preferred.

Responsibilities

Check in patients in a timely manner.
Follow all Web Check-in procedures.
Answer clinic phone calls, provide information, or refer questions to others as needed.
Verify insurance in a timely and accurate manner.
Follow occupational clients’ preference cards and occupational procedures.
Review patient paperwork for completeness and ensure required insurance and demographic information is collected.
Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
A 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.