Check In/Eyecare

SouthCoast Health•Savannah, GA

17h

About The Position

SouthCoast Health is seeking a part-time Patient Representative for its Eyecare Department. This role is generally one of the first points of contact for patients and their families, and is responsible for creating a strong, positive first impression. The Patient Representative greets patients and families, prepares and collects necessary documentation, verifies and updates patient information, monitors wait times, and communicates patient arrivals to physician clinical stations. The position handles check-in activities, including providing paper forms or a Phreesia tablet, reviewing submitted information for accuracy, and updating insurance or demographic details. The role also supports patient flow, responds to patient concerns, maintains confidentiality, follows clinic-specific procedures, and assists with other non-clinical duties as assigned. The position is primarily based in an office setting and involves regular interaction with the public and patients.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service setting.
Computer experience.
Ability to use computers for data verification and entry.
Customer service skills and knowledge of customer service principles and practices.
Professionalism when interacting with personnel at all levels, patients, and patients’ families.
Ability to communicate clearly and concisely in person.
Ability to concentrate and pay close attention to detail when reviewing and entering patient data and appointments.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of emergency protocols and computer systems.

Nice To Haves

Six months of receptionist experience in a healthcare setting is preferred.

Responsibilities

Greet patients and family members in a positive, professional, and helpful manner, and provide directions, information, and other assistance as needed.
Address patient concerns objectively and helpfully, involving a supervisor when appropriate.
Communicate with patients, family members, and caregivers in a culturally and linguistically appropriate manner.
Provide patients with necessary paper forms or a Phreesia tablet to complete check-in, and accurately update insurance and demographic information.
Review check-in information for accuracy and notify physicians or staff when a patient is ready.
Monitor patient wait times and physician schedules, alert patients to estimated waits, and reschedule appointments when requested.
Maintain and monitor patient sign-in sheets according to established office procedures.
Collect copayments at check-in when required by office-specific procedures.
Maintain the confidentiality of patients’ medical information.
Follow clinic protocols for alerting appropriate personnel in emergency situations.
Comply with OSHA regulations and office-specific policies and procedures.
Communicate with and assist physicians, patients, and coworkers professionally and courteously.
Perform or assist with non-clinical duties as assigned by the Supervisor.
Maintain regular and consistent attendance and demonstrate current competencies applicable to the position.