Check In/Cardiology

SouthCoast Health•Savannah, GA

14h

About The Position

SouthCoast Health is hiring a full-time Patient Representative for its Cardiology Department. As one of the first points of contact for patients and their families, the Patient Representative helps create a positive first impression by greeting patients, supporting the check-in process, verifying and updating information, monitoring wait times, and notifying clinical staff when patients arrive. The position also provides directions and assistance, addresses patient concerns, maintains confidentiality, and performs other non-clinical duties as assigned. The role is primarily based in an office setting and involves occasional stress from workload pressures and working with members of the public and patients with problems. The job requires sitting for 7–8 hours per day, coordinating hand and eye movements, hearing and speaking, finger dexterity for data entry, and viewing computer screens for extended periods. Patient medical information must be accessed and disclosed only as needed to perform job duties and support quality patient care.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service setting.
Computer experience.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of customer service concepts and techniques, including the importance of an appropriate image.
Knowledge of emergency protocols and computer systems.
Computer skills for data verification and entry.
Customer service skills and knowledge of customer service principles and practices.
Professionalism when dealing with personnel at all levels, patients, and patients’ families.
Ability to communicate clearly and concisely in person.
Ability to concentrate and pay close attention to detail when reviewing patient data and entering appointments.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to perform essential job functions unaided or with reasonable accommodation, as determined case by case.
Applicants selected for employment are subject to pre-employment drug testing.

Nice To Haves

Six months of receptionist experience in a healthcare setting is preferred.

Responsibilities

Greet patients and family members in a positive, professional, and helpful manner.
Provide directions, information, and other assistance as needed.
Address patient concerns objectively and helpfully, involving a supervisor when appropriate.
Communicate with patients, family members, and caregivers in a culturally and linguistically appropriate manner.
Provide paper forms or a Phreesia tablet for check-in and accurately update insurance and demographic information.
Review check-in information for accuracy and notify physicians or staff when patients are ready.
Comply with OSHA regulations.
Monitor patient wait times and physician schedules, alert patients to estimated waits, and reschedule appointments when requested.
Maintain patient sign-in sheets according to office procedures.
Maintain the confidentiality of pertinent medical information.
Ensure patient care needs are met and, where possible, exceeded.
Follow clinic protocols for notifying appropriate personnel in emergencies.
Collect copayments at check-in when required by office-specific procedures.
Follow office-specific policies and procedures.
Maintain a regular and consistent work attendance.
Communicate with and assist physicians, patients, and coworkers professionally and courteously.
Perform or assist with non-clinical duties as assigned by the Supervisor.