Check In

SouthCoast Health • Savannah, GA

9h • Onsite

About The Position

This position is generally one of the first points of contact for patients and their families at SouthCoast Health and is an opportunity to make a strong, positive first impression. The Check In employee greets patients and families, provides assistance and directions, prepares and collects necessary documentation, verifies and updates patient information, monitors wait times and patient flow, and informs clinical staff when patients arrive. The position maintains patient confidentiality, follows clinic-specific procedures and emergency protocols, and supports physicians, patients, and coworkers in a professional and courteous manner. The role is based primarily in an office setting and may involve occasional stress from workload pressures and interactions with members of the public and patients with problems. The employee must be at work regularly and consistently and may perform other non-clinical duties as assigned by the Supervisor.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service setting.
• Computer experience.
• Knowledge of reception tasks, clinic policies and procedures, and paperwork.
• Knowledge of customer service concepts and techniques, including the importance of an appropriate image.
• Knowledge of emergency protocols and computer systems.
• Skill using computers for data verification and entry.
• Skill in customer service principles and practices.
• Ability to act professionally with personnel at all levels, patients, and patients’ families.
• Ability to communicate clearly and concisely in person.
• Ability to concentrate and pay close attention to detail when reviewing patient data, entering appointments, and performing related tasks.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral and written instructions.
• Ability to perform essential job functions unaided or with reasonable accommodation.

Nice To Haves

• Six months of receptionist experience in a healthcare setting is preferred.

Responsibilities

• Greet patients and family members in a positive, professional, and helpful manner; provide directions, information, and other assistance as needed.
• Address patient concerns helpfully and objectively, involving a supervisor when appropriate.
• Communicate with patients, family members, and caregivers in a culturally and linguistically appropriate manner.
• Provide patients with paper forms or a Phreesia tablet to complete check-in, and accurately update insurance and demographic information.
• Review patient information for accuracy and notify the physician or staff when the patient is ready.
• Monitor patient wait times and physician schedules, alert patients to estimated wait times, and reschedule appointments when requested.
• Maintain and monitor patient sign-in sheets according to office procedures.
• Maintain the confidentiality of patient medical information and follow HIPAA requirements.
• Follow clinic protocols to alert appropriate personnel in emergency situations.
• Collect copayments at check-in when required by office-specific procedures.
• Follow office-specific policies and procedures and comply with OSHA regulations.
• Communicate with and assist physicians, patients, and coworkers professionally and courteously.
• Perform or assist with non-clinical duties as assigned by the Supervisor.
• Maintain current competencies applicable to the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED