Check In Representative

REGIONAL MEDICAL IMAGING, P.C.•Flint Charter Township, MI

About The Position

The Check In Representative receives incoming calls, schedules appointments, directs callers to appropriate departments, and interviews new patients. The role verifies patient demographics and insurance information, confirms that ordered exams match physician orders, enters information into the Radiology Information System (RIS) and other software systems, and scans documents into patient records. The representative supports patients through check-in, kiosk questions, forms, medical-record requests, and payment collection. They help maintain accurate insurance estimates, collect copays, co-insurance, and deductibles according to policy, and balance their cash drawer and end-of-day cash reports. The role also monitors virtual and express check-in, confirms appointments, coordinates patient flow with technical staff, and may help schedule appointments or assist other departments. The position requires professional, friendly communication and careful protection of patient privacy, including compliance with HIPAA and applicable CDC personal protective equipment guidance. The representative helps keep work and waiting areas clean, may travel to other sites based on business needs, and may be required to attend meetings or training outside regular working hours. Other duties may be assigned. This is a full-time, hourly, non-exempt position scheduled Monday through Friday, 11:00 AM to 8:00 PM. It includes a $500 sign-on bonus paid in two installments: $250 after 30 days and $250 after 90 days of employment.

Requirements

High school diploma or equivalent.
Reliable and trustworthy.
Excellent customer service skills and professionalism.
Flexibility regarding schedule, responsibilities, and priorities.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Strong listening skills and willingness to learn.
Effective written and verbal communication skills.
Problem-solving skills.
Ability to multitask in a fast-paced environment.
Ability to use computers efficiently and adapt to changing technology.
Ability to stand, walk, and sit frequently, and type information into a computer.

Nice To Haves

One-year certificate from a college or technical school.
One year of experience in a similar role or customer service.

Responsibilities

Check in patients and verify date of birth, insurance, and that the exam ordered matches the physician order.
Enter patient information into the Radiology Information System (RIS) and other software systems, and scan necessary documents into patient records.
Assist patients with obtaining medical records while complying with HIPAA.
Help patients complete kiosk questions and other forms needed for appointments.
Ensure insurance estimates are accurate and address errors before completing patient check-in.
Collect copays, co-insurance, and deductibles according to the patient payment policy; run end-of-day cash reports and balance the cash drawer.
Help keep the work area and patient waiting areas clean, and ensure patients follow CDC guidance for appropriate personal protective equipment.
Maintain patient privacy by speaking at a minimum volume and taking necessary precautions.
Provide general information and answer patient-care questions; answer calls with a professional and friendly greeting and closing.
Assist with scheduling appointments for patients and referring parties when needed, and assist other departments.
Monitor virtual and express check-in to support timely check-in with minimal wait.
Call patients ahead of express check-in to confirm information.
Confirm appointments when necessary and help ensure schedules are fully utilized.
Keep patient flow moving and coordinate with technical staff regarding patient needs.
Travel to other sites when required by business needs.
Maintain a professional work environment and communicate respectfully with patients, family members, and staff.
Attend meetings and training sessions as required, including sessions that may occasionally occur outside regular working hours.
Support the corporation's mission, vision, and values.
Perform other duties as assigned.