Temp Patient Representative (3 Month Duration)

Excelsia Injury Care•York, PA

About The Position

Excelsia Injury Care is hiring a temporary Patient Representative for approximately three months. The role provides administrative and non-clinical support to patients and chiropractic providers in a medical office, helping coordinate patient care and maintain complete, accurate documentation in accordance with Pennsylvania scope-of-practice guidelines. The Patient Representative greets patients, checks them in and out, handles appointment-related calls, supports patient intake and chart preparation, and coordinates schedules and prior authorizations. The role also includes preparing patients for exams, updating medical records, requesting hospital records, scanning and uploading paperwork to the EHR, managing faxes and emails, updating spreadsheets, and assisting with follow-up documentation and patient education under provider direction. Additional tasks include drug screening and keeping reception and patient rooms clean and organized. The position requires a high school diploma or GED, at least six months of medical experience in an administrative physician-office setting, and basic computer skills. The role involves frequent movement and postures including sitting, standing, walking, reaching, bending, kneeling, and climbing stairs or ladders, as well as lifting up to 20 pounds.

Requirements

High school diploma or GED equivalent.
At least 6 months of medical experience in an administrative physician-office setting.
Computer skills including data entry, Word, and Outlook.
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Patient management skills.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to interact effectively with doctors, patients, and coworkers.
Ability to triage patients and take basic vital signs, including blood pressure, pulse, and respiration.

Responsibilities

Greet patients and check them in and out using appropriate customer service etiquette.
Make confirmation calls and follow up with patients who do not attend appointments.
Scan and upload paperwork to the EHR, request hospital records, manage faxes, update spreadsheets, and keep emails up to date.
Conduct drug screening.
Keep the reception area and patient rooms clean and organized.
Support chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Pennsylvania scope-of-practice guidelines.
Coordinate administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Manage schedules, obtain prior authorizations, and ensure chiropractors have complete documentation before treatment.
Serve as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans through CareFirst, with PPO and HSA options available the first of the month after hire.
PTO accrued starting on the first day of work.
Eight company-recognized paid holidays plus one floating holiday.
Five days of sick leave each calendar year.
Employee Assistance Program.
Earned Wage Access.
Employee Assistance Fund.
Shopping discounts and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities.
Education Assistance Program.
Employee Referral Bonus Program.