Patient Representative- MFHC Colleyville

Methodist Health System•Colleyville, TX

11d•Onsite

About The Position

The Patient Representative works in a patient care facility and reports directly to the Office Manager. The role greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. The position requires following established policies and procedures, adhering to OSHA regulations, and working collaboratively with staff to support patient care, clinic efficiency, and team cohesion. Work is performed in an office environment involving desk and counter work, frequent contact with employees and outside agencies, and continual contact with patients. Patient interactions may involve angry or upset individuals. The schedule is Monday through Friday, 0730–1630.

Requirements

High school education or equivalent.
Strong communication skills, with consistent use of judgment and discretion.
Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer telephones in a pleasant and helpful manner.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials correctly using alphabetical or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Experience with typing or data entry at 40 words per minute.
Ability to meet the role’s physical demands, including frequent mobility and/or extended sitting, some bending and stooping, occasional lifting of boxes weighing up to 50 pounds, manual dexterity to operate office technology, eyesight correctable to 20/20, and hearing within the normal range for telephone use.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of front office experience using medical management software.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in the medical record; assist patients with ambulatory difficulties; follow office scheduling policies; collect payments; and enter charges into the computer system.
Register new patients in the computer system and verify patients’ addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and convey information to appropriate parties.
Maintain proficiency with medical office technology systems and keep the work and reception areas neat and orderly.
Advise the Practice Manager of Front Office problems and concerns and assist with problem solving.
Attend educational and staff meetings as scheduled.
Determine and enter the daily balance of charges and receipts as assigned by the Office Manager.
Follow established policies and procedures and adhere to OSHA regulations.
Work with other staff members to support high-quality patient care, staff cooperation, clinic efficiency, and cohesion.