Patient Representative- MFHC Colleyville

Methodist Health System•Colleyville, TX

9d•Onsite

About The Position

The Patient Representative greets, instructs, and schedules patients; registers patients in the computer system; determines insurance benefits; and serves as a liaison between patients and clinical support staff. The role reports directly to the Office Manager and has no supervisory responsibilities. Work is performed in an office environment involving desk and counter work, frequent contact with employees and outside agencies, and continual patient interaction, which may involve dealing with angry or upset people. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m.

Requirements

High school education or equivalent.
Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling skills.
Knowledge of medical office technology systems.
Ability to greet patients and answer the telephone pleasantly and helpfully.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Ability to sort and file materials using alphabetical or numeric systems.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Strong communication skills, with consistent use of judgment and discretion.
Previous typing or data-entry experience at 40 words per minute.
Ability to maintain confidentiality and follow established policies and procedures.
Frequent mobility and/or extended periods of sitting; some bending and stooping; occasional lifting of boxes of paper up to 50 pounds; manual dexterity to operate office technology; eyesight correctable to 20/20 for reading numbers, policies, and computer terminals; and hearing within normal range for telephone use.

Nice To Haves

Working knowledge of medical terminology and coding.
Two years of previous front-office experience using medical management software.

Responsibilities

Maintain strict confidentiality.
Greet patients promptly, courteously, and helpfully.
Check in patients and verify and update demographic and insurance information in medical records.
Assist patients with ambulatory difficulties and follow office scheduling policies.
Collect payments and enter charges into the computer system.
Register new patients and verify patient addresses, telephone numbers, and insurance information.
Answer and screen telephone calls, take messages, and convey information to appropriate parties.
Maintain a neat and orderly work and reception area.
Advise the Practice Manager of Front Office problems and concerns and assist with problem solving.
Attend educational and staff meetings as scheduled.
Determine and enter the daily balance of charges and receipts as assigned by the Office Manager.
Follow established policies and procedures and adhere to OSHA regulations.
Work cooperatively with staff to support high-quality patient care, staff cooperation, clinic efficiency, and cohesion.