Check Out/RH Peds

SouthCoast Health•Richmond Hill, GA

21h•Onsite

About The Position

SouthCoast Health is hiring a full-time Patient Representative/Check-out for its Richmond Hill Pediatrics location. This role is often one of the first points of contact patients and their families have with SouthCoast Health, and is responsible for creating a strong, positive first impression. The representative greets patients and families, provides assistance, prepares and collects documentation, verifies and updates patient information, monitors wait times, and communicates patient arrivals to physician clinical stations. The position also supports patient flow and appointment timeliness, maintains confidentiality, follows clinic and emergency procedures, and provides non-clinical assistance as assigned. The role is primarily in an office setting and involves extended periods of sitting and computer use, as well as regular interaction with patients, families, physicians, and coworkers.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service setting.
Computer experience.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of customer service concepts and techniques, including the importance of appropriate image.
Knowledge of emergency protocols and computer systems.
Skill using computers for data verification and entry.
Skill in customer service principles and practices.
Ability to act professionally with personnel at all levels, patients, and patients’ families.
Ability to communicate clearly and concisely in person.
Ability to concentrate and pay close attention to detail when reviewing patient data, entering appointments, and performing related tasks.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to perform essential job functions unaided or with reasonable accommodation.

Nice To Haves

Six months of receptionist experience in a healthcare setting is preferred.

Responsibilities

Greet patients and family members in a positive, professional, and helpful manner; provide directions, information, and assistance as needed.
Address patient concerns objectively and helpfully, involving a supervisor when appropriate.
Communicate with patients, family members, and caregivers in a culturally and linguistically appropriate manner.
Provide patients with paper forms or a Phreesia tablet to complete check-in, and accurately update insurance and demographic information.
Review check-in information for accuracy and notify the physician or staff when the patient is ready.
Comply with OSHA regulations.
Monitor patient wait times and physician schedules to support appointment timeliness and patient flow, and inform patients of estimated wait times.
Reschedule patients when requested.
Maintain and monitor patient sign-in sheets according to office procedures.
Maintain the confidentiality of pertinent medical information.
Ensure patient care needs are met and, where possible, exceeded.
Follow clinic protocols for alerting appropriate personnel in emergencies.
Collect copays at check-in when required by office-specific procedures.
Follow office-specific policies and procedures.
Maintain regular and consistent attendance.
Communicate with and assist physicians, patients, and coworkers professionally and courteously.
Perform or assist with non-clinical duties as assigned by the Supervisor.
Demonstrate current competencies applicable to the position.