Patient Registration Specialist 3 - 11:30

Ridgeview Institute Smyrna•Smyrna, GA

10d•$20 - $26•Onsite

About The Position

The Patient Registration Specialist (described in the posting as a Patient Financial Counselor) supports patient care by confirming insurance benefits and eligibility, determining financial eligibility, and discussing and collecting patients’ financial responsibilities. The role serves as a liaison among the facility, insurance companies, patients, and families to address outstanding balances and support timely, appropriate collections for inpatient and outpatient services. The position requires working knowledge of managed care contracts, commercial and governmental plans, and applicable regulatory requirements. The specialist coordinates accurate patient account information across departments and supports discharge planning to reduce non-payment risks. Responsibilities also include explaining benefits for the next level of care, finalizing financial arrangements, helping patients experiencing hardship obtain required documentation, following up on payment plans, documenting benefits and payments in patient accounts, and scanning signed documents into those accounts. The position is full-time and offers a monthly bonus opportunity.

Requirements

High school diploma or equivalent required.
Experience interpreting insurance coverage plans, copayments, and deductible schedules.
Working knowledge of managed care, commercial, and governmental insurance plans.
Basic knowledge of public assistance programs and required financial forms.
Proficiency with Microsoft Office applications, especially Excel.
Detail orientation and basic mathematical and analytical skills to resolve financial issues.
Strong verbal and written communication skills and a professional demeanor and appearance.
Ability to quickly learn the patient accounting MedHost software system and update Excel spreadsheets effectively.
Effective time management and ability to manage multiple priorities in a fast-paced environment.
Self-starter with drive, initiative, forward-thinking, and follow-through.

Nice To Haves

College degree preferred.

Responsibilities

Meet with patients and families to confirm insurance benefits, discuss and collect patient financial responsibility, and determine financial eligibility.
Coordinate and communicate current, accurate patient account information across departments.
Support discharge planning to minimize non-payment risks, provide benefit information for the next level of care, and coordinate final financial arrangements.
Assist patients experiencing financial hardship by obtaining documentation such as bankruptcy discharges, death certificates, hardship applications, Medicaid materials, and supporting documents; use Equifax reports to demonstrate inability to pay.
Follow up on payment plans to ensure accounts are current and payments are timely.
Document benefits and payments in patient accounts.
Scan signed documentation into patient accounts.
Perform additional duties as assigned by management.