Patient Registration Specialist (AFTERNOONS 3PM - 11:30PM)

Ridgeview Institute•Smyrna, GA

About The Position

The Patient Financial Counselor engages with patients and their families to confirm insurance benefits and eligibility, determine financial eligibility, and discuss or collect patients’ financial responsibilities. The role serves as a liaison among the facility, insurance companies, and patients to address outstanding balances and pursue timely collections. Responsibilities include self-pay collections for inpatient and outpatient services, working with managed care contracts and government intermediaries, and maintaining current knowledge of regulatory requirements relevant to reimbursement. The position also supports discharge planning to reduce non-payment risks, provides benefit information for the next level of care, and coordinates financial arrangements. It assists patients experiencing financial hardship by obtaining supporting documentation, including bankruptcy discharges, death certificates, hardship applications, and Medicaid documentation, and by using Equifax reports to help demonstrate inability to pay. The role documents benefits and payments in patient accounts, scans signed documents into accounts, follows up on payment plans, and performs additional duties as assigned by management.

Requirements

High school graduate or equivalent required.
Experience interpreting insurance coverage plans, copayments, and deductible schedules.
Working knowledge of managed care, commercial, and governmental insurance plans.
Basic knowledge of public assistance programs and required financial forms.
Proficiency with Microsoft Office, particularly Excel.
Basic mathematical and analytical skills to resolve financial issues.
Detail-oriented, with effective time-management skills and the ability to handle multiple priorities in a fast-paced environment.
Strong verbal and written communication skills and a professional demeanor and appearance.
Ability to learn the MedHost patient accounting software system quickly and update Excel spreadsheets effectively.
Self-starter with drive, initiative, forward-thinking, and follow-through.

Nice To Haves

College degree preferred.

Responsibilities

Meet with patients and families to confirm insurance benefits, discuss and collect financial responsibility, and determine financial eligibility.
Coordinate accurate patient account information across departments.
Support discharge planning to minimize non-payment risks, provide benefit information for the next level of care, and finalize financial arrangements.
Obtain documentation for patients experiencing financial hardship, including bankruptcy discharges, death certificates, hardship applications, Medicaid documentation, and supporting materials; use Equifax reports to demonstrate inability to pay.
Follow up on payment plans to ensure accounts remain current and payments are timely.
Document benefits and payments in patient accounts.
Scan signed documentation into patient accounts.
Perform additional duties as assigned by management.