Patient Registration Specialist - Heart of the City
About The Position
The Patient Registration Specialist serves as a point of contact for patients and the public, handling scheduling, insurance eligibility, billing and collections, and patient questions and concerns. The role also performs general office and clerical functions to support smooth administrative operations. The Specialist must follow organizational policies and procedures, ethical standards, and applicable licensing and accreditation guidelines. This is a full-time, benefit-eligible onsite position at Cherry Health’s Heart of the City Health Center, typically scheduled Monday through Friday between 8 a.m. and 7 p.m. Occasional Saturday mornings and travel to other Cherry Health sites may be required. The position may serve all patient populations.
Requirements
- High school diploma or GED required.
- One year of experience in a healthcare setting with electronic medical record experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
- Effective, professional, and courteous communication with patients, colleagues, and staff in person and by telephone.
- Strong customer service skills, including the ability to address and resolve patient concerns.
- Attention to detail and the ability to manage multiple tasks accurately and enter patient information correctly.
- Knowledge of Microsoft Office and electronic health record systems, with the ability to adapt to new software applications.
- Strict adherence to HIPAA guidelines and patient confidentiality.
- Effective time management, multitasking, and organizational skills.
- Ability to perform the essential functions with or without accommodations.
- Ability to work onsite at the Heart of the City Health Center; occasional Saturday mornings and travel to other Cherry Health sites may be required.
Nice To Haves
- Associate’s degree preferred.
- Bilingual skills, with Spanish preferred, and ability to translate if applicable.
Responsibilities
- Open the registration area and telephones promptly at assigned hours and carry out closing procedures effectively.
- Greet patients and collect required documentation, confirm insurance eligibility, and obtain required signatures.
- Collect and update patient and insurance information, process payments for services, and bill patient accounts.
- Schedule, confirm, and reschedule appointments in accordance with established scheduling guidelines.
- Review sliding fee scale costs as needed and explain payment options to patients.
- Monitor daily schedules for compliance with organizational guidelines, report variations, and recommend efficiency improvements.
- Maintain accurate records, patient statistics, and office productivity reports, and assist with data reporting as requested.
- Manage office supply inventory.
- Perform general office duties, including filing, sorting, mail distribution, and data entry.
- Participate in annual continuing education, including CPR and other required training.
- Perform additional duties as assigned by the supervisor.
Benefits
- Medical, dental, and vision insurance for employees and their families.
- Four weeks of paid time off per year for full-time employees.
- Eight full-day paid holidays and two half-day paid holidays.
- 403(b) retirement savings plan with employer dollar-for-dollar match up to 5%.
- NHSC and Michigan State Loan Repayment Program loan repayment for select roles.
- MET and MESP 529 savings plans.
- Pet insurance.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
