Patient Registration Spec - 501730

University of Toledo • Toledo, OH

7d • Onsite

About The Position

The Patient Registration Specialist performs outpatient and inpatient registration functions, insurance verification, and cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. The role is expected to maintain a courteous and caring impression for patients and visitors, communicate effectively to support patient flow and customer relations, and ensure financial policies and requirements are met while providing caring access to the medical center.

The specialist completes accurate registration and admission functions to maximize reimbursement and provide timely, accurate patient information to providers and other users of patient data. This is a highly skilled, fully cross-functional position.

Requirements

• High school diploma or equivalent.
• Recent experience, within the past two years, in a hospital or physician office performing registration specialist duties or check-in/check-out work that includes entering patient demographic and insurance information into a system.
• Working knowledge of computers in a Windows-based environment and software such as Microsoft Word, Excel, and Outlook; proficient computer keyboard use.
• Ability to work with minimal supervision and follow written, oral, or diagram-based instructions.
• Ability to develop and maintain professional, service-oriented relationships with patients, families, physicians, nurses, coworkers, supervisors, and others.
• Ability to provide excellent customer service, communicate information, respond to questions, and handle confrontation and stressful work situations while maintaining customer service.
• Ability to analyze data and calculate figures and amounts using whole numbers, fractions, and decimals; applicants may be tested.
• Visual acuity of 20/20 or corrected to 20/20, including color vision when applicable; ability to hear with or without aids and communicate orally; and good manual dexterity.
• Ability to push, pull, roll, and transfer or lift 50 pounds occasionally; carry items weighing up to 30 pounds occasionally; stand and walk frequently; and bend, reach, stoop, and kneel frequently.
• Ability to perform CPR if required for the position.

Responsibilities

• Perform outpatient and inpatient registration and admission functions.
• Verify insurance and collect cash payments.
• Provide courteous, caring service to patients and visitors and respond to questions from staff, patients, and the public.
• Communicate effectively to support patient flow and excellent customer relations.
• Follow financial policies and requirements.
• Maintain accurate registration information to support reimbursement and timely, accurate patient data for providers and other users.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED