Patient Registration Specialist - Northcentral

Gonzaba Medical Group•San Antonio, TX

5d•Onsite

About The Position

The Patient Registration Specialist supports patient visits by greeting and positively identifying patients, locating current appointments, reviewing and updating demographic and insurance information, reviewing consent and HIPAA documentation, following registration procedures, and collecting payments as appropriate. The position works in a clinic setting and has no supervisory responsibilities. The role requires accurate, timely work and may require travel to another GMG location to support patient care.

Requirements

High school diploma or equivalent.
At least one year of healthcare experience; family practice or internal medicine experience is preferred.
Knowledge of medical terminology, strong attention to detail, and a propensity for completeness.
Experience with customer service, appointment scheduling, data entry, and medical insurance.
Excellent interpersonal skills for interacting with patients, physicians, and clinical staff.
Excellent written and verbal communication skills.
Computer proficiency, including computer or EMR systems, word processing, spreadsheets, internet, and database software.
If required to drive a company or personal vehicle, successfully complete a motor vehicle history check and maintain a current valid Texas driver license and proof of current insurance to be eligible for mileage reimbursement.

Nice To Haves

Medical Office certificate or Medical Assistant certificate.
Ability to communicate in English and Spanish.
Family practice or internal medicine experience.

Responsibilities

Greet patients and positively identify them using dual factor authentication.
Assist patients with transportation needs as appropriate.
Maintain a clean and professional front office area and interact tactfully and courteously with patients, visitors, providers, and coworkers.
Provide customer service through in-person, telephone, and telehealth communications.
Obtain patient identification and insurance cards and scan them into the Athena system.
Validate patient identification, address, phone numbers, email information when available, insurance information, and primary care provider as necessary.
Validate insurance eligibility when it has not already been checked for the current visit.
Review required agreements and registration documents, including consent for treatment, release of medical records, assignment of benefits, Opt policy, notices of privacy practices, and authorizations to release information.
Ensure agreements are provided to new patients and are no older than one year for existing patients.
For same-day appointments, review PR-19 protocols for emergent conditions when asking the reason for the exam.
Review all appointments for the day in Athena and MedQ.
Collect appropriate fees and copayments at registration, issue receipts, secure payments, and review existing balances with patients as appropriate.
Review financial notes and system pop-up alerts as appropriate.
Print and provide PCP change forms on request and forward them to Patient Advocates for processing.
Communicate appointment-related outlier issues to PODS via Ring Central.
Check patients into appointments in Athena and mark them as arrived in MedQ.
When patients have multiple appointments on the same day, check them in for all appointments and ensure clinical staff are aware.
Direct patients to sub-waiting areas or advise them that clinical teams will be with them shortly.
Balance payments against the reconciliation report at the end of each shift and immediately report discrepancies to Registration leadership.
Follow cash-control procedures, reconcile change funds at the beginning and end of shifts, and promptly report discrepancies.
Follow the authorized armored-car cash pickup process as necessary.
Answer routine patient questions or refer them to Patient Advocates.
Maintain strict confidentiality and follow HIPAA rules and regulations.
Complete other related duties as assigned.
Travel to another GMG location when needed to support patient care; use a company or personal vehicle if required, subject to the stated driver’s license, insurance, and motor vehicle history requirements.