Patient Registration Specialist - Northwest

Gonzaba Medical Group•San Antonio, TX

5d•Onsite

About The Position

The Patient Registration Specialist supports patient visits by greeting and positively identifying patients, locating current appointments, reviewing and updating demographic and insurance information, reviewing consent and HIPAA documentation, following registration processes, and collecting payments as appropriate. The role works in a clinic setting and may travel to support patient care at another GMG location. It has no supervisory responsibilities.

Requirements

High school diploma or equivalent required.
At least one year of healthcare experience required; family practice or internal medicine experience is preferred.
Knowledge of medical terminology, strong attention to detail, and a propensity for completeness.
Experience with customer service, appointment scheduling, data entry, and medical insurance.
Excellent interpersonal skills for interacting with patients, physicians, and clinical staff.
Excellent written and verbal communication skills.
Computer proficiency, including computer or EMR systems, word-processing software, spreadsheet software, internet, and database software.
If driving a company or personal vehicle for the role, successfully complete a motor-vehicle-history check, maintain a current valid Texas driver's license, and provide proof of current insurance to be eligible for mileage reimbursement.

Nice To Haves

Medical Office certificate or Medical Assistant certificate.
Ability to communicate in English and Spanish.
Family practice or internal medicine experience.

Responsibilities

Greet patients and positively identify them using dual-factor authentication.
Assist patients with transportation needs as appropriate.
Maintain a clean and professional front office area and interact tactfully and courteously with patients, visitors, providers, and coworkers.
Meet customer-service expectations during in-person, telephone, and telehealth communications.
Obtain and scan patient identification and insurance cards into the Athena system; validate identification, address, contact numbers, email when available, insurance details, and primary care provider as necessary.
Validate insurance eligibility when it has not already been performed for the visit.
Review required agreements and registration documentation, including consent for treatment, release of medical records, assignment of benefits, Opt policy, notices of privacy practices, and authorization to release information; ensure new patients receive agreements and existing-patient agreements are no older than one year.
Review PR-19 protocols for emergent conditions when asking the reason for same-day appointments.
Review all appointments for the day in Athena and MedQ.
Collect fees, copayments, and appropriate payments at registration; issue receipts, secure payments, and review existing balances with patients as appropriate.
Review financial notes and system pop-up alerts as appropriate.
Print requested primary-care-provider change forms and forward them to Patient Advocates for processing.
Communicate appointment-related outlier issues with PODS via RingCentral.
Check patients into appointments in Athena and arrive them in MedQ; ensure clinical staff are aware of multiple same-day appointments and check patients in for all appointments.
Direct patients to sub-waiting areas or inform them that clinical teams will assist them shortly.
Balance payments against the reconciliation report at the end of each shift and promptly report discrepancies to Registration leadership.
Follow cash-control procedures, including reconciling change funds at the beginning and end of shifts and promptly reporting discrepancies.
Follow the authorized process for armored-car cash pickup as necessary.
Answer routine patient questions or refer patients to Patient Advocates.
Maintain strict confidentiality and comply with HIPAA rules and regulations.
Perform other related duties as assigned.