Patient Registration Representative, Registry- Days

UChicago Medicine•Crown Point, IN

12h•Onsite

About The Position

UChicago Medicine Crown Point, part of an integrated academic and community health system, is hiring a PRN Patient Registration Representative to support patient access and care coordination across the facility. Under general supervision, the representative assists patients and families, physicians, care teams, and staff in the micro hospital, radiology, laboratory, ambulatory surgery center, radiation oncology, infusion, cancer center, and multispecialty clinics. The role schedules medical procedures and services, completes patient registration and payment collection processes, and provides excellent customer service. It also maintains a clean, orderly work environment conducive to patient-centered care. This is an onsite registry position in the Multispecialty Clinic. The schedule is for days, 3–5 days per week, with no set hours and start times ranging from 6:45 a.m. to 9:30 a.m. Some Saturday mornings may be required, as often as once every 3–4 months.

Requirements

High school diploma or equivalent.
At least 5 years of related clinical work experience.
Previous experience with hospital information systems.
Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures.
Excellent written and verbal communication, organizational, and customer service skills.
Ability to multitask effectively, work independently, use discretion and good judgment, and maintain patient confidentiality.
Minimum typing speed of 35 words per minute.
Proficiency in Microsoft Office Suite.
At least 2 years of EPIC electronic medical record experience.

Nice To Haves

Bachelor’s degree.
Medical terminology experience; a certificate is a plus.

Responsibilities

Schedule follow-up clinic appointments, tests, and procedures as directed by nurses or providers, and follow up with appropriate staff about appointments or schedule changes.
Schedule diagnostic tests and procedures as determined by medical staff.
Use multiple computer applications to support accurate and timely check-in at a kiosk or in person and to schedule services.
Reschedule appointments due to clinic or resource closures.
Respond to EPIC in-basket messages in a timely manner.
Provide patient identification bands as needed.
Transcribe orders, including laboratory and radiology orders.
Monitor work queues to schedule appointment requests or resolve billing and documentation errors.
Respond to patient and care-team inquiries and requests using customer service, communication, and critical-thinking skills.
Follow standard work and use designated communication tools to provide a consistent patient experience.
Resolve patient questions and complaints where possible and refer escalated concerns to appropriate sources.
Greet patients, complete check-in and arrival processes, obtain signatures, update demographic, referral, guarantor, insurance, and billing information, and interview patients or other parties to obtain information.
Provide families with intake forms and visit instructions; print clinical labels and scan documents as needed.
Verify insurance coverage and coordinate with the Patient Access team to ensure coverage is accurate.
Refer patients to financial counseling for explanations of hospital policies, including payment and credit policies.
Receive and process payments and reconcile EPIC cash drawers.
Perform electronic medical record scanning.
Inform patients and families of wait times or service delays.
Query MyChart and Care Everywhere.
Respond to patient inquiries in person.
Maintain patient confidentiality in accordance with policies and procedures.
Answer incoming internal calls and assist with general clerical duties as needed.
Assist with orientation of new employees.
Cross-cover multiple patient care areas, including the micro hospital, radiology, laboratory, ambulatory surgery center, cancer center, radiation oncology, infusion, and multispecialty clinic.
Demonstrate behavior consistent with the patient-centered care philosophy, seek feedback, and respond appropriately to constructive feedback.
Complete additional responsibilities as directed by management.