PT Patient Registration Representative

The University of Kansas Health System•Kansas City, KS

16d•Onsite

About The Position

The Patient Registration Representative handles inpatient and outpatient registrations for the Health System. The role obtains and verifies patient identification, demographic, and financial information to register and secure patient encounters, and collects point-of-service payments when required. The representative provides courteous customer service to patients and families and maintains a professional image. This position is at Bell Hospital and is scheduled Saturday and Sunday, 7:00 a.m.–7:30 p.m.

Requirements

High school graduate or GED.
Ability to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of experience in clerical work, registration, and/or customer service within a health care setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, when applicable.
Register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits to the unit as needed.
Obtain identification and accurately enter demographic, insurance, and other required information into the computer system.
Greet patients and relatives, interview them, and obtain or verify pertinent information.
Collect co-payments or deposits when required for the service being provided.
Balance the cash drawer as part of the end-of-day process.
Explain facility policies and ensure patients or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Document information clearly and accurately on required forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations.
Complete the MSPQ as required for admission.
Attend and participate in relevant staff training and education.
Manage the inventory and release of patient valuables held in the safe according to department policy, as needed.
Provide coverage in all areas of Admitting as requested and according to established guidelines.
Maintain knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Perform other assigned duties and projects, which may include special projects, telephone coverage, filing, scanning, and copying.
Perform the professional, clinical, or technical competencies required by the assigned unit or department.