Patient Registration Representative

WakeMed Health & Hospitals • Raleigh, NC

1d

About The Position

The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative tasks for patient registration, including entering demographic and insurance information and collecting copayments. As a liaison to patients, the community, and healthcare professionals, the representative uses strong interpersonal and communication skills to provide high-quality customer service. The work environment is high-volume and fast-paced, and the representative greets and checks in patients arriving for appointments, surgeries, therapies, or procedures at a physician practice or hospital. Registration and checkout take place at centralized welcome desks at hospital entrances and medical office buildings, as well as check-in desks within physician practices. The representative collects point-of-service payments and may also schedule appointments.

Requirements

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills to provide high-quality customer service.

Nice To Haves

• One year of customer service experience preferred.

Responsibilities

• Greet and check in patients upon arrival for appointments, surgeries, therapies, or procedures.
• Perform administrative duties required for patient registration, including entering demographic and insurance information.
• Collect copayments and other point-of-service payments.
• Coordinate follow-up appointments.
• Provide customer service to patients and families and liaise with patients, the community, and healthcare professionals.
• Complete registration and checkout at centralized welcome desks and physician-practice check-in desks.
• Schedule appointments, when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED