Patient Registration Representative

WakeMed Health & Hospitals • Cary, NC

1d

About The Position

At WakeMed, Patient Registration Representatives create a welcoming first impression for every patient. The role is suited to someone who enjoys helping others, thrives in a fast-paced healthcare environment, and is passionate about exceptional customer service.

The representative greets patients, visitors, and healthcare professionals; registers patients by entering demographic, insurance, and guarantor information into the electronic medical record system; verifies insurance coverage; and collects copays, deductibles, and other point-of-service payments. The role also supports patient check-in and check-out, appointment scheduling and coordination, communication among patients and care teams, and front office operations. Representatives maintain confidentiality, comply with organizational and regulatory requirements, and address patient questions and concerns with professionalism and empathy.

WakeMed describes its mission as improving the health and well-being of the community and its commitment as providing outstanding, compassionate care. The organization emphasizes patient- and family-centered care, teamwork, respect, accountability, quality, continuous improvement, and professional growth.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Experience working in a healthcare setting with responsibilities such as patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to accurately enter and maintain patient information.
• Ability to multitask and stay organized in a fast-paced environment.
• Collaborative approach, professionalism, compassion, and commitment to service excellence.

Nice To Haves

• One year of customer service experience.
• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.
• Healthcare experience in patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.

Responsibilities

• Greet patients, visitors, and healthcare professionals in a friendly, professional, and service-oriented manner.
• Register patients accurately by entering demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes accurately and efficiently.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with organizational and regulatory requirements.
• Address patient questions and concerns with professionalism and empathy while providing exceptional customer service.
• Support front office operations to ensure smooth patient flow and a positive patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED