Patient Registration Representative

KidMed • Glen Allen, VA

20d • $17 - $22

About The Position

The Patient Registration Representative registers patients in a fast-paced environment while maintaining accuracy and efficiency. The role serves as a primary contact between patients and medical personnel and includes handling patient information, insurance eligibility, payments, billing questions, communications, and administrative tasks.

Requirements

• High school diploma or GED.
• Computer literacy, including logging in and out and using search engines.
• Knowledge of electronic medical record (EMR) systems.
• Strong telephone and in-person communication skills.
• Outstanding customer service and interpersonal skills.
• Knowledge of HIPAA and PHI (Protected Health Information) laws and regulations.

Nice To Haves

• One year of experience in patient registration.
• One year of experience with health insurance.

Responsibilities

• Enter patient demographic and insurance information accurately.
• Serve as the primary contact between patients and medical personnel.
• Greet arriving patients with a friendly demeanor and helpful attitude.
• Confirm insurance eligibility.
• Collect co-pays and balances due at registration.
• Reconcile payments at the end of each shift.
• Address past-due accounts at registration.
• Answer incoming phone calls and forward them to the appropriate parties.
• Interpret billing statements.
• Participate in mandatory trainings and attend staff meetings.
• Fax and/or email confirmed lab results to the appropriate parties.
• Set up installment payment plans.
• Maintain a clean work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED