Patient Registration Representative – New OhioHealth Women’s Center (Opening April 2027)

OhioHealth•Columbus, OH

26d

About The Position

The Patient Registration Representative begins the Revenue Cycle process by collecting accurate demographic and financial information needed to produce clean claims and support timely reimbursement. The role provides exceptional customer service to patients, families, visitors, physicians, and associates while maintaining patient confidentiality. Registrations may be completed by phone, virtually, face to face, at bedside, or offsite, and the representative may work in any Patient Access area. The new OhioHealth Women’s Center is scheduled to open in April 2027. The representative uses computer systems to identify patients, enter and retrieve information, verify insurance eligibility, manage authorizations, schedule outpatients, generate patient estimates, collect payments, explain billing and financial aid, prepare required documents, and support claim submission. Other duties include escorting patients, assisting clinical staff, supporting reception areas and visitor management where applicable, maintaining patient logs, educating patients about MyChart, and assisting with training new associates. Responsibilities may change and vary by access area. As a High Reliability Organization, OhioHealth expects a focus on safety, quality, and efficiency.

Requirements

High school diploma or GED.
Excellent communication, organization, and customer service skills.
Basic computer skills.
One to two years of previous experience in a medical office setting.

Responsibilities

Accurately identify patients in the EMR system.
Obtain and enter accurate patient demographic and financial information through standard work processes while protecting confidentiality and providing customer service.
Provide customer service to patients, families, visitors, OhioHealth physicians, and associates.
Perform registration functions in any Patient Access area.
Use critical thinking to make decisions, resolve issues, and escalate concerns when necessary.
Use computer programs to enter and retrieve information.
Verify insurance eligibility through online systems, payer websites, or phone calls.
Secure and track insurance authorizations and process BXC patients.
Transcribe ancillary orders and schedule outpatients.
Generate, print, and provide patient estimates using price estimator products.
Collect patients’ out-of-pocket expenses, past balances, and residual balances from previous visits.
Answer questions about insurance residuals and self-pay accounts.
Use knowledge of CPT codes to select codes based on clinical descriptions.
Generate regulatory documents and obtain consent signatures.
Identify or determine patient out-of-network acceptance into the organization.
Review insurance information and discuss available financial aid with patients.
Explain billing procedures and hospital policies and provide appropriate literature and documentation.
Scan documents required for claim submission into the patient medical record.
Escort or transport patients safely and efficiently.
Assist clinical staff with administrative duties as needed.
Follow policies and procedures specific to each access area.
Assist with training new associates.
Oversee reception desks and lobbies, including maintaining cleanliness and order in surrounding work areas.
Visit nursing units to register patients or obtain consents.
Use a multi-line phone system and transfer callers to patient rooms or other locations.
Make reminder calls to patients.
Process offsite registrations, offsite paper registrations, and preregistered paper accounts.
Maintain patient logs for statistical purposes.
Review insurance information and determine the need for referrals or financial counseling.
Educate patients about MyChart, including activation.
Depending on the care site, credential visitors and provide wayfinding assistance.