PT Patient Registration Representative

The University of Kansas Health System•Kansas City, KS

14d•Onsite

About The Position

The Patient Registration Representative is responsible for inpatient and outpatient registrations for the Health System. The role obtains patient identification, demographic, and financial information to accurately register and secure patient encounters, and collects point-of-service payments as required. The representative maintains a focus on excellent customer service to patients and families and presents a professional image. This position is part time and is scheduled for Saturday and Sunday, 7:00 a.m.–7:30 p.m., at Bell Hospital. Duties may vary by department or unit, and other duties may be assigned as required.

Requirements

High school graduate or GED.
Ability to perform the professional, clinical, and/or technical competencies of the assigned unit or department.

Nice To Haves

One or more years of experience in clerical work, registration, and/or customer service within a health care setting.

Responsibilities

Monitor the daily schedule for patients arriving at the department, if applicable.
Admit and register scheduled, unscheduled, and emergent patients for the assigned department.
Conduct bedside admissions for direct admits to the unit as needed.
Obtain identification and verify demographic and insurance information.
Enter accurate patient information into the computer system, including name, diagnosis, date of birth, Social Security number, employer, guarantor, and medical record number.
Greet patients and/or relatives and interview them to obtain or recheck pertinent information.
Collect co-payments or deposits as appropriate for the services being provided.
Balance the cash drawer at the end of the day.
Explain facility policies and ensure patients and/or relatives understand and sign consent-for-treatment and insurance forms at the appropriate time.
Document information clearly and accurately on the appropriate forms and in the computer system.
Comply with Medicare, Medicaid, and other insurance rules and regulations, and complete the MSPQ as required for admission.
Attend and participate in role-related staff training or education.
Manage the inventory and release of patient valuables kept in the safe, following department policy as needed.
Provide coverage in all areas of Admitting as requested and in accordance with established guidelines.
Maintain knowledge of administrative policies, department procedures, third-party coverage, and required admission and insurance documents.
Perform other assigned duties or projects, which may include telephone coverage, filing, scanning, and copying.