Patient Registration Rep - Emergency Room

Henry Ford Health • Brownstown, MI

5d

About The Position

The Patient Registration Rep works in the fast-paced Emergency Room in Brownstown and is a first point of contact for patients. The role ensures a welcoming and efficient experience through patient registration, insurance verification, and cash collection, while advocating for patient needs and helping ensure smooth access to healthcare services. Teamwork and communication are imperative. This is a part-time position of approximately 20 hours per week, with a 7 p.m.–3:30 a.m. shift and possible coverage of the midnight shift (10:30 p.m.–7 a.m.). The position requires working every other weekend and rotating holidays.

Requirements

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Nice To Haves

• One year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training or experience.
• ICD-10 medical terminology experience.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections.
• Update patient registration and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Benefits

• Career growth through collaborative opportunities, mission-driven work, and continuous learning.
• Professional development in a supportive environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED