Patient Registrar - FT

OSS Health • Upper Allen Township, PA

11d

About The Position

The Patient Registrar efficiently processes patients according to OSS Health’s organizational standards. The role gathers and enters demographic and insurance information and required forms into the medical record, registers patients for scheduled visits, verifies insurance benefits and eligibility, collects payments, and reconciles daily payments. The Registrar also supports patient and visitor services, maintains confidentiality, helps ensure a professional patient experience, and provides coverage at other offices when needed.

This is a full-time position scheduled for 40 hours per week. The schedule varies Monday through Friday between 6:30 a.m. and 5:30 p.m., with flexibility in schedule and work location as department needs require. Staff meetings may take place outside normal scheduled working hours.

OSS Health describes its culture as focused on excellence, teamwork, employee development, and community support. The organization offers professional development opportunities, meaningful careers, and competitive compensation.

Requirements

• High school diploma or equivalent required.
• Strong communication and customer service skills required.
• Strong computer skills, including accurate data entry, required.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to work independently and be self-directed as necessary.
• Ability to work as part of a team and collaborate with all staff to accomplish overall job responsibilities.
• Willingness to accept change and new ideas as the medical business changes.
• Ability to demonstrate a professional manner in the workplace.
• Ability to maintain strict confidentiality of information.

Nice To Haves

• At least one year of experience in the medical field preferred.
• Knowledge of inpatient admitting and outpatient registration processes preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Follow OSS policies and procedures, particularly those related to admissions and financial processes.
• Gather and enter patient demographic and insurance information and required forms into the medical record, including laboratory charges.
• Scan patient identification and insurance cards and verify benefits and eligibility.
• Register patients for scheduled provider visits, verify demographic information, and update the computer system as needed.
• Collect patient co-pays, co-insurance, and/or estimated out-of-pocket expenses according to OSS financial policy and the daily collection sheet.
• Reconcile daily payments.
• Format surgical, pain, and laboratory visits in the medical record and verify insurance benefits and eligibility.
• Update patients on the status of surgeon delays.
• Safeguard OSS, medical, and patient information; observe confidentiality requirements and the patient’s Bill of Rights.
• Maintain a positive, professional attitude toward patients, patients’ families or representatives, coworkers, and medical staff.
• Adapt to scheduling and work-location needs, including traveling to other offices to provide coverage when needed.
• Identify areas or functions that may need improvement and offer suggestions to management.
• Answer telephones promptly, identify oneself, and direct calls appropriately.
• Assist with Patient Ambassador Desk coverage; manage vendor and contractor badge sign-in and sign-out and the visitor log.
• Keep the work area orderly and neat.
• Perform additional responsibilities that contribute to patient care and the well-being of the practice.
• Place the weekly flower order for hospital patient rooms.
• Participate in staff meetings, including meetings held outside normal scheduled working hours.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Medical, dental, and vision coverage available on the first day of employment.
• Disability and life insurance within 90 days.
• Company-paid group life insurance, short-term disability, and long-term disability.
• Paid time off (PTO).
• 401(k) plan and profit sharing.
• Career advancement opportunities.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED