Patient Registrar- PRN

Mercyhealth Wisconsin and Illinois•Lake Geneva, WI

11d•$17 - $26

About The Position

The Patient Registrar performs patient access and registration functions in emergency, urgent care, inpatient, and outpatient settings. The role supports patients, families, visitors, and healthcare teams by providing professional, compassionate service and maintaining accurate registration and billing information in a fast-paced environment. Responsibilities include patient intake, admissions, scheduling and check-in, insurance verification, payment collection, and support for efficient daily operations. The position requires sound judgment in demanding situations, effective communication, flexibility, and collaboration across departments and locations.

Requirements

One to two years of customer service experience required.
High school graduation or equivalent preferred.
Knowledge of computer systems, including navigation, typing, and data entry.
Detail-oriented, with strong oral and written communication skills.
Strong problem-solving, conflict-management, time-management, and stress-management skills in highly emotional and demanding situations.
Ability to use good judgment and independent decision-making within standard practices and procedures.
Ability to work independently and collaboratively in a team environment.
Interpersonal skills to obtain needed information from patients and communicate it to partners and providers.
Self-starter willing to try new ideas, with a positive attitude and sense of urgency.

Nice To Haves

Knowledge of third-party payors.
Knowledge of medical terminology.
EPIC knowledge.

Responsibilities

Greet and assist patients, visitors, and customers in a friendly, professional manner, anticipating needs and responding calmly under pressure.
Participate in team-building, continuous quality improvement, and educational activities; provide shadowing and training to new partners.
Arrive patients to the emergency department and urgent care, check in outpatient visits, admit surgical and direct-admit patients, and schedule and check in hospital outpatient lab patients.
Assess patients at registration for immediate care needs, prioritize registration by severity, monitor waiting areas, and alert triage nursing staff when reassessment may be needed.
Use required patient identifiers to select the correct electronic medical record and enter complaints, symptoms, arrival details, demographic information, guarantor information, and billing information into EPIC.
Generate patient armbands, face sheets, and labels, and verify information before applying armbands, including in urgent or chaotic situations.
Obtain required signatures and documents for inpatient and outpatient registrations, pre-admissions, pre-registrations, and admissions; provide admission information and obtain required Medicare form signatures within the required timeframe.
Verify and update insurance information, identify out-of-network coverage and uninsured patients, document required conversations and paperwork, coordinate with patient financial counselors, identify payees, and complete Medicare Secondary Payer Questionnaires as required.
Collect applicable copayments, self-pay payments, and, in some cases, prepayments; maintain, close, and balance the cash drawer according to policy.
Coordinate patients with appropriate units, notify other departments of patient arrivals, assist EMS/EMT agencies with patient arrivals and billing paperwork, and assist with transportation vouchers and payments when needed.
Secure and return patient valuables in accordance with policy and assist hospital staff during EPIC downtime or disaster mode.
Manage work queues and resolve registration errors to support timely billing.
Determine when interpreter services are needed and use them effectively.
Answer, return, transfer, and make telephone calls; monitor security cameras and door-entry systems and communicate relevant information to appropriate staff, patients, or visitors.
Respond promptly to questions or concerns, use service recovery skills, and direct people to appropriate resources when needed.
Remain flexible and reliable as duties, work volume, and location needs change; manage schedules and assignments efficiently.
Complete travel-screening questionnaires for patients, visitors, and customers; track visitors as appropriate under current hospital guidelines; provide directions or escort people to the correct area.
Demonstrate teamwork across departments and communicate clearly and promptly with leadership, nurses, physicians, and partners; notify leadership of unusual occurrences or situations requiring attention.
Use organizational and departmental resources efficiently and follow local, state, and federal healthcare regulations.
Perform light cleaning of registration, lobby, and waiting-room areas and complete required educational courses.
May work alternate shifts, weekends, and overtime during peak periods; perform other duties as assigned.