Patient Registrar - PT

OSS Health•Hanover, PA

About The Position

The Patient Registrar efficiently processes patients according to OSS Health’s established standards. The role gathers and enters patient demographic, insurance, and required form information into medical records; registers patients for scheduled visits; verifies insurance benefits and eligibility; collects and reconciles payments; and supports patient-facing and administrative operations. The registrar is expected to safeguard confidential information, maintain a positive and professional manner, and contribute to patient care and practice improvement. This is a part-time position scheduled for 24 hours per week, Monday through Wednesday, 8:30 a.m. to 5:00 p.m. The position may require schedule flexibility, work at different locations, and travel to other offices when organizational coverage is needed.

Requirements

High school diploma or equivalent.
Strong communication and customer service skills.
Strong computer skills, including accurate data entry.
Excellent organizational, time-management, and problem-solving skills, with the ability to work independently and be self-directed as necessary.
Ability to work as a team player with all staff to accomplish the overall job.
Willingness to accept change and new ideas as the medical business changes.
Ability to demonstrate a professional manner in the work setting.
Ability to keep all information strictly confidential.

Nice To Haves

At least one year of experience in the medical field.
Knowledge of inpatient admitting and outpatient registration processes.
Knowledge of medical terminology.

Responsibilities

Follow OSS policies and procedures, particularly those governing Admissions and Financial matters.
Gather and enter patient demographic information, insurance information, required forms, and laboratory charges into medical records.
Scan patient identification and insurance cards and verify benefits and eligibility.
Register patients for scheduled provider visits, verify demographic information, and update the computer system as needed.
Collect patient co-pays, co-insurance, and estimated out-of-pocket expenses according to OSS financial policies and daily collection sheets.
Reconcile daily payments.
Format surgical, pain, and laboratory visits in the medical record and verify insurance benefits and eligibility.
Update patients about surgeon delays.
Safeguard OSS information and maintain the confidentiality of medical and patient information; adhere to the Patient Bill of Rights and confidentiality requirements.
Maintain a positive, professional attitude toward patients, their families or representatives, coworkers, and medical staff.
Be flexible with scheduling and work location as required by the department; travel to other offices when coverage is needed.
Identify functions that may need improvement and offer suggestions to management.
Answer telephone calls promptly, identify oneself, and direct calls appropriately.
Assist with Patient Ambassador Desk coverage; manage vendor and contractor sign-in and sign-out badges and the visitor log.
Keep the work area orderly and neat.
Take on additional responsibilities that support improved patient care and the well-being of the practice.
Place the weekly flower order for hospital patient rooms.
Participate in staff meetings, including meetings outside normal scheduled work hours.
Perform other duties as assigned.