CHMG Patient Refill Center Coordinator | Full Time| Days | Concord, NH

Concord Hospital • Concord, NH

18d

About The Position

Reporting to the CHMG Patient Refill Center Pharmacist Lead, the Patient Refill Center Coordinator manages medication renewal requests and prior authorizations according to CHMG policies and protocols. The role involves accessing and reviewing patient charts, navigating practice-specific protocols, authorizing medication renewals appropriately, and submitting complete and accurate prior authorization requests. This is an administrative position with no direct patient contact. The coordinator may also support Central Service by preloading medical records and assisting with clerical, environmental, and organizational needs.

Requirements

• One of the following credentials: Certified Pharmacy Technician (CPhT), Registered Medical Assistant (RMA), or Certified Medical Assistant (CMA).
• Candidates with Licensed Nursing Assistant (LNA) credentials may be hired into a Medical Assistant position and must obtain certification or registration within the first year of employment.
• For candidates who completed an accredited Medical Assistant program or the Pharmacy Technician Certification Board CPhT Exam, no experience is required.
• Candidates with LNA credentials must have at least one year of healthcare experience.
• Ability to perform the role’s physical demands, including regular sitting and fine motor activities, and lifting, carrying, or pushing/pulling items weighing up to 10 pounds occasionally.

Nice To Haves

• CoverMyMeds.com experience.
• Successful completion of the Pharmacy Technician Certification Board CPhT Exam or an accredited Medical Assistant program is preferred.

Responsibilities

• Receive medication renewal requests through eRx, phone, voicemail, fax, and other channels, and authorize refills in accordance with CHMG policy and protocol.
• Initiate and complete medication prior authorizations.
• Follow telephone screening guidelines, identify callers’ concerns, and direct calls when needed.
• Make outgoing calls related to medication renewals and prior authorizations.
• Schedule patient appointments and place future appointment orders as needed, following scheduling guidelines and considering patient needs.
• Use EMR, email, fax queues, registries, portals, and other software according to established documentation and action protocols.
• Perform additional assigned tasks, including patient chart preloading and scanning.
• Assist with other Central Service clerical, environmental, and organizational needs as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed