CHMG Patient Refill Center Coordinator | Full Time| Days | Concord, NH

Concord Hospital Health System • Concord, NH

19d

About The Position

Reporting to the CHMG Patient Refill Center Pharmacist Lead, the Patient Refill Center Coordinator manages medication renewal requests and prior authorizations according to CHMG policy and protocol. The position involves accessing and reviewing patient charts, following practice-specific protocols, appropriately authorizing medication renewals, and submitting complete and accurate prior authorization requests. It is an administrative position without direct patient contact. The coordinator may also support Central Service by pre-loading medical records and assisting with other clerical, environmental, and organizational needs.

Requirements

• Meet the credential requirement with one of the following: Certified Pharmacy Technician (CPhT), Registered Medical Assistant (RMA), or Certified Medical Assistant (CMA).
• Alternatively, candidates with Licensed Nursing Assistant (LNA) credentials may be hired into a Medical Assistant position and must obtain certification or registration within the first year of employment.
• Candidates with an accredited Medical Assistant program or Pharmacy Technician Certification Board CPhT Exam completion require no experience.
• Candidates with Licensed Nursing Assistant credentials must have at least one year of healthcare experience.

Nice To Haves

• CoverMyMeds.com experience.
• Successful completion of the Pharmacy Technician Certification Board CPhT Exam or an accredited Medical Assistant program is preferred.

Responsibilities

• Receive medication renewal requests through eRx, phone, voicemail, fax, and other channels, and authorize refills in accordance with CHMG Medication Renewal Policy and Protocol.
• Initiate and complete medication prior authorizations.
• Follow telephone screening guidelines, identify the patient's concern, and direct calls when needed.
• Make outgoing calls related to medication renewals and prior authorizations.
• Schedule patient appointments and place future appointment orders as needed, following scheduling guidelines and patient needs.
• Use software such as EMR, email, fax queues, registries, and portals according to established protocols for documentation and actions.
• Perform additional assigned tasks, such as patient chart pre-loading and scanning.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed