Patient Referral Coordinator | FT | Weekdays | Midtown Internal Med

Methodist Le Bonheur Healthcare • Memphis, TN

5d

About The Position

The Patient Referral Coordinator processes referrals from referring providers and new patients, coordinating the referral and scheduling process to meet patient needs. The role handles referral information, patient registration, insurance verification, appointment scheduling, authorization documentation, reception duties, and the submission of hospital charges and related data. The coordinator models behavior consistent with MLH’s mission, vision, and values and provides service to patients, visitors, referring providers, and colleagues.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience in a healthcare or medical office environment.
• Ability to foster and maintain good working relationships with internal and external customers, including supervisors, managers, physicians, and other departments or areas.
• Ability to multitask while paying close attention to detail.
• Ability to work effectively and productively without close supervision and exercise independent judgment in decision-making.
• Excellent written and oral communication skills with all levels of the organization.
• Proficiency in Windows-based applications, particularly Excel and Word.
• Ability to operate standard office equipment, such as fax and copy machines.
• Good balance and coordination.
• Ability to perform the listed physical activities and light work, exerting up to 25 pounds occasionally and/or up to 10 pounds frequently.
• Close visual acuity to prepare and analyze data and figures, transcribe, view a computer terminal, or read extensively.

Responsibilities

• Handle referrals from other providers and hospital patients needing follow-up appointments; gather necessary information and schedule appointments.
• Obtain patient demographic and insurance information and confirm insurance verification and eligibility for all new patients.
• Register new patients in the system and prepare and organize new patient charts.
• Schedule new patients in the computer system according to physician and office guidelines; cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
• Obtain and enter referral authorizations and correspondence in patient charts and the computer system.
• Provide receptionist services, including giving visitors general information, directing them to appropriate staff, answering office telephone calls, routing incoming calls, and taking or relaying messages.
• Ensure timely and accurate completion and submission of appropriate hospital charges for billing.
• Prepare and submit data to third-party vendors.
• Perform other job functions as needed or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED