Patient Referral Coordinator | PT | Weekdays | South Market

Methodist Le Bonheur Healthcare•Olive Branch, MS

11d

About The Position

The Patient Referral Coordinator processes referrals from referring providers and new patients, coordinating and assuring a smooth referral and scheduling process to meet patient needs. The role models behavior consistent with MLH's Mission, Vision, and Values. The coordinator handles referrals and follow-up appointments, gathers patient information, verifies insurance eligibility, registers new patients, prepares charts, and schedules appointments according to physician and office guidelines. The position also supports reception and telephone duties, maintains referral authorization and correspondence records, and helps ensure timely, accurate billing submissions.

Requirements

High school diploma or equivalent.
3–5 years of experience in a healthcare or medical office environment.
Ability to foster and maintain effective working relationships with internal and external customers, including supervisors, managers, physicians, and other departments or areas.
Ability to multitask while paying close attention to detail.
Ability to work effectively and productively without close supervision and exercise independent judgment in decision-making.
Excellent written and oral communication skills across all levels of the organization.
Proficiency in Windows-based applications, particularly Excel and Word.
Ability to operate standard office equipment, such as fax and copy machines.

Responsibilities

Process referrals from providers and new patients, including referrals for hospital patients needing follow-up appointments.
Gather information needed for referrals and schedule appointments.
Obtain patient demographic and insurance information and confirm insurance verification and eligibility for new patients.
Register new patients in the system and prepare and organize their charts.
Schedule new patients in the computer system according to physician and office guidelines.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinic personnel.
Obtain and enter referral authorizations and correspondence in patient charts and the computer system.
Provide receptionist services, including giving visitors general information and directing them to appropriate staff.
Assist with answering office telephones, routing calls, and taking or relaying messages.
Ensure timely and accurate completion and submission of hospital charges for billing.
Prepare and submit data to third-party vendors.
Perform other job functions as needed or requested.