Referral Coordinator -Med Specialty

Trinity Health

3d

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. The coordinator provides exceptional service by managing all aspects of the referral process, including authorizations and follow-up. The role includes educating patients and staff about referral and insurance information, coordinating appointments, supporting patient outreach, and maintaining accurate documentation and records.

Requirements

• High school diploma.
• At least 2 years of experience with insurance referrals, prior authorization, or other relevant medical office experience.

Responsibilities

• Contact insurance companies and obtain authorizations for specific plans.
• Educate patients and staff about relevant referral and insurance information.
• Obtain urgent authorizations for same-day and next-day needs.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Track referrals until they are fulfilled by the patient.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED