Coord, Specialty Referral

Emory•Atlanta, GA

About The Position

Responsible for coordinating all aspects of the referral process for new patients to specialty and subspecialty services of The Emory Clinic, beginning after TEC registration is complete. The coordinator requests and tracks patient records, prepares charts for clinical review, distributes clinical data according to departmental procedures, and communicates with patients and physician offices to obtain additional information or records. The role also coordinates outside images and specimens for review, assists with insurance referrals, and works with financial counseling and clinical teams. The coordinator schedules and pre-certifies ancillary tests, multidisciplinary appointments, or additional labs as requested by the nurse navigator. After clinical review, the coordinator schedules or reschedules new patient appointments, manages the distribution of clinical information to the nurse and clinical team, cross-trains and covers coworkers as needed, and meets team goals for timely processing of patient referrals.

Requirements

Bachelor's degree and two years of healthcare experience, or six years of experience in a healthcare environment in lieu of a bachelor's degree.
Computer skills, including IDX, Cerner PowerChart/Millennium, Microsoft Word, and Excel.
Effective interpersonal and customer service skills.
Ability to work as part of a team.

Nice To Haves

Experience in a specialty or subspecialty clinic.

Responsibilities

Coordinate all aspects of the new-patient referral process for specialty and subspecialty services after TEC registration is complete.
Request and track patient records and prepare charts for review by a nurse navigator or other knowledgeable clinician.
Distribute charts and clinical data according to departmental procedures.
Communicate with patients and physician offices to obtain additional information or records.
Scan records for multidisciplinary appointments.
Order and track outside images or specimens, such as pathology slides, as directed by the clinical team, and submit them for review by an Emory Clinic expert as applicable.
Assist with obtaining insurance referrals as needed.
Initiate and coordinate communication with financial counseling and clinical teams.
Schedule and pre-certify ancillary tests, multidisciplinary appointments, or additional labs as requested by the nurse navigator.
Schedule or reschedule new-patient appointments after clinical review.
Create and manage a system for distributing clinical information to the nurse and clinical team.
Cross-train and cross-cover coworkers when needed.
Meet team goals for processing patient referrals in a timely manner.