Coord, Specialty Referral

Emory Healthcare•Tucker, GA

6d•$20 - $24

About The Position

The Specialty Referral Coordinator is responsible for coordinating all aspects of new-patient referrals to subspecialty services of The Emory Clinic, beginning after Global Patient Registration is complete. The role requests and tracks patient records, prepares charts for clinical review, distributes clinical information, and communicates with patients and physician offices to obtain additional information or records. It also coordinates outside images and specimens for review, insurance referrals, ancillary testing, multidisciplinary appointments, and new-patient scheduling in collaboration with nurse navigators and clinical teams. The coordinator maintains a system for distributing clinical information, cross-trains and covers coworkers when needed, and works toward timely referral-processing goals. The job may involve physical activity such as lifting and carrying up to 25 pounds, standing and walking, sitting, and close eye work involving computers, typing, reading, and writing. Environmental exposures and conditions may vary by work area and tasks and can include blood-borne pathogens, biohazardous waste, chemicals or fumes, communicable diseases, electrical shock, varied floor surfaces and temperatures, indoor or outdoor conditions, latex, patient-care or handling injuries, and radiation. Shift work and travel may be required. Personal protective equipment, including respirators, may be used.

Requirements

Bachelor’s degree and two years of healthcare experience, or six years of experience in a healthcare environment in lieu of a bachelor’s degree.
Computer skills, including IDX, Cerner PowerChart/Millennium, Microsoft Word, and Excel.
Effective interpersonal and customer service skills.
Ability to work as part of a team.

Nice To Haves

Experience in a specialty or subspecialty clinic.

Responsibilities

Coordinate the referral process for new patients to The Emory Clinic’s specialty and subspecialty services after Global Patient Registration is complete.
Request and track patient records and prepare charts for review by a nurse navigator or other knowledgeable clinician.
Distribute charts and clinical data according to departmental procedures.
Communicate with patients and physician offices to obtain additional information or records.
Scan records for multidisciplinary appointments.
Order and track outside images or specimens, such as pathology slides, as directed by the clinical team.
Submit images, specimens, and other materials for review by an Emory Clinic expert when applicable.
Assist in obtaining insurance referrals as needed.
Coordinate communication with departments including financial counseling and clinical teams.
Schedule and pre-certify ancillary tests, multidisciplinary appointments, or additional labs as requested by the nurse navigator.
Schedule or reschedule new-patient appointments as needed after clinical review.
Create and manage a system for distributing clinical information to the nurse and clinical team.
Cross-train and provide cross-coverage for coworkers when needed.
Meet team goals for processing patient referrals in a timely manner.