The Patient Recruitment – Administrative Support

CenExel•Gaithersburg, MD

2d•Onsite

About The Position

CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process. Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k. Compensation: $21-$24 /hr depending on education, experience and skillset Job Summary: The Patient Recruitment – Administrative Support role provides high-level administrative and operational support to patient recruitment activities across the organization. This position partners closely with the Chief Operating Officer (COO) and cross-functional teams to ensure effective coordination, accurate tracking, and timely execution of recruitment initiatives. This role requires strong organizational skills, attention to detail, discretion, and the ability to manage competing priorities in a fast-paced clinical research environment. Under moderate supervision, the incumbent supports patient recruitment efforts through direct participant outreach, administrative coordination, and reporting activities to drive study enrollment success.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
1–3 years of administrative, call center, healthcare, or clinical research experience preferred.
Strong organizational and time management skills with the ability to prioritize effectively.
High level of attention to detail and accuracy.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in Microsoft Office Suite; experience with Clinical Conductor or similar CTMS preferred.
Ability to work both independently and collaboratively in a team environment.
Comfortable working in a fast-paced, high-volume setting.
Must be able to effectively communicate verbally and in writing.

Nice To Haves

associate or bachelor’s degree preferred
experience with Clinical Conductor or similar CTMS preferred

Responsibilities

Maintains professional and courteous relationships with potential study participants.
Conducts initial telephone screenings to assess eligibility for clinical trials.
Manages a high volume of inbound and outbound calls in a timely and efficient manner.
Schedules screening appointments using Clinical Conductor.
Conducts reminder calls and follow-ups to support participant engagement and attendance.
Partners closely with the COO to support patient recruitment operations, strategic initiatives, and reporting needs.
Coordinates and schedules internal and external meetings, including preparation of agendas, materials, and follow-up action items.
Provides timely and accurate updates on patient status, study enrollment progress, and randomization metrics to leadership and cross-functional teams.
Supports administrative and operational projects, ensuring completion within established timelines.
Maintains organized, accurate, and audit-ready documentation, ensuring proper storage, compliance, and accessibility.
Maintains confidentiality of patient and organizational information at all times.
Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
Assumes other duties and responsibilities as assigned.
The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.