The Patient Recruitment – Administrative Support

CenExel•Gaithersburg, MD

2d•$21 - $24•Onsite

About The Position

The Patient Recruitment – Administrative Support role provides high-level administrative and operational support to patient recruitment activities across the organization. This position partners closely with the Chief Operating Officer (COO) and cross-functional teams to ensure effective coordination, accurate tracking, and timely execution of recruitment initiatives. This role requires strong organizational skills, attention to detail, discretion, and the ability to manage competing priorities in a fast-paced clinical research environment. Under moderate supervision, the incumbent supports patient recruitment efforts through direct participant outreach, administrative coordination, and reporting activities to drive study enrollment success.

Requirements

High school diploma or equivalent required
1–3 years of administrative, call center, healthcare, or clinical research experience preferred.
Strong organizational and time management skills with the ability to prioritize effectively.
High level of attention to detail and accuracy.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in Microsoft Office Suite; experience with Clinical Conductor or similar CTMS preferred.
Ability to work both independently and collaboratively in a team environment.
Comfortable working in a fast-paced, high-volume setting.
Must be able to effectively communicate verbally and in writing.

Nice To Haves

associate or bachelor’s degree preferred.

Responsibilities

Maintains professional and courteous relationships with potential study participants.
Conducts initial telephone screenings to assess eligibility for clinical trials.
Manages a high volume of inbound and outbound calls in a timely and efficient manner.
Schedules screening appointments using Clinical Conductor.
Conducts reminder calls and follow-ups to support participant engagement and attendance.
Partners closely with the COO to support patient recruitment operations, strategic initiatives, and reporting needs.
Coordinates and schedules internal and external meetings, including preparation of agendas, materials, and follow-up action items.
Provides timely and accurate updates on patient status, study enrollment progress, and randomization metrics to leadership and cross-functional teams.
Supports administrative and operational projects, ensuring completion within established timelines.
Maintains organized, accurate, and audit-ready documentation, ensuring proper storage, compliance, and accessibility.
Maintains confidentiality of patient and organizational information at all times.
Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.