Patient Reception Rep - FT - Day - Primary Care Levittown PA

Capital Health (US)•Levittown, PA

9d•$17 - $21•Onsite

About The Position

Capital Health is a leading healthcare provider in the region, committed to delivering high-quality patient care through its hospitals, outpatient centers, and extensive network of medical practices. The Capital Health Medical Group comprises over 600 physicians and providers offering comprehensive primary and specialty care. Capital Health values its employees and strives to offer competitive compensation packages, including flexibility in structuring offers to attract top talent. This full-time position is based in Levittown, PA, and operates on a day shift schedule.

Requirements

High School diploma or equivalent.
One year experience as a receptionist or clerk in a healthcare environment or one year customer service experience.
Familiarity with medical terminology, ICD-10 and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills.
Basic Microsoft office skills.
Familiarity with excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answers telephones promptly and courteously, while handling multiple phone lines and routing calls efficiently.
Schedules and cancels appointments according to office guidelines and CH policy, including scheduling patients for outpatient tests and surgeries.
Prepares for the day by reviewing eligibility and phone reports, and prepares new patient charts and paperwork.
Greets patients and visitors professionally, informs them of privacy policies, and manages patient comfort during physician schedule delays.
Performs patient registration, ensuring demographic and insurance information is accurate and complete, while complying with HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Obtains copies of insurance cards, driver's licenses, authorizations, and referrals, and enters them into the system.
Collects co-payments and outstanding balances at check-in and check-out according to policy.
Refers patients to CBO staff for issues related to past due balances.
Reviews and complies with Patient Account Notes and Appointment Notes, and manages assigned Worklists/Boxes on the dashboard.
Confirms charges, approves claim creations, validates and submits claims for adjudication, and works daily review reports and HOLD Claim Worklists.
Schedules follow-up appointments, creates appointment ticklers, and works associated Worklists/boxes.
Completes referrals and pre-authorizations as required.
Creates and reconciles Time of Service batches, balances and closes drawers at the end of the day, and turns over batches to designated resources.
Performs clerical duties such as processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.