Patient Reception Rep - FT - Day - Institute for Neurosciences Langhorne PA

Capital Health (US)•Cap Inst Neuro Lang PA, PA

7d•$17 - $21•Onsite

About The Position

Capital Health is seeking a Patient Reception Representative for the Institute for Neurosciences in Langhorne, Pennsylvania. The role supports patient-facing front-office operations, including handling calls, scheduling appointments and procedures, greeting patients and visitors, completing registration, collecting payments, managing claims and worklists, and carrying out clerical duties. The position may also be assigned to other Capital Health Medical Group practices as needed.

Requirements

High school diploma or equivalent.
One year of experience as a receptionist or clerk in a healthcare environment, or one year of customer service experience.
Familiarity with medical terminology, ICD-10, and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills and basic Microsoft Office skills.
Usual workday is 8 hours.

Nice To Haves

Medical assistant or medical office technician certification preferred.
Familiarity with Excel spreadsheets.

Responsibilities

Answer multiple telephone lines promptly and courteously, and route patient calls to the appropriate area or individual.
Schedule and cancel appointments according to office guidelines, and schedule outpatient tests and surgeries according to Capital Health policy.
Review eligibility and phone reports, complete related tasks, and prepare new-patient charts and paperwork.
Greet patients and visitors professionally, explain privacy policies and procedures, notify patients of physician delays, and assist with patient comfort while they wait.
Register patients and ensure demographic and insurance information is accurate and complete.
Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights, and complete required check-in and check-out fields.
Obtain copies of insurance cards, driver's licenses, authorizations, and referrals, and scan or enter them into the system.
Collect co-payments and outstanding balances at check-in, as well as time-of-service and estimated balances at check-out, according to policy.
Refer patients to CBO staff regarding past-due balances, questions, or resolution.
Review Patient Account Notes and Appointment Notes, and take accountability for assigned dashboard or other worklists and boxes.
Confirm charges and approve claim creation at check-out; validate and submit appropriate claims for real-time adjudication; work the Day End Review report and designated Tier-based HOLD Claim Worklists daily.
Schedule follow-up appointments, create appointment ticklers, and work related assigned worklists and boxes.
Complete referrals and pre-authorizations as required.
Create a Time of Service batch and link it to a deposit batch daily; reconcile, balance, and close each batch or drawer at the end of the day; turn over batches to the designated resource daily.
Perform clerical duties such as processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Perform other assigned duties and work at other Capital Health Medical Group practices as needed.