Patient Reception Rep - FT - Day - Hematology Oncology Specialists Trenton NJ

Capital Health•Trenton, NJ

About The Position

Capital Health is seeking a Patient Reception Rep for Hematology Oncology Specialists in Trenton, New Jersey. The role provides front-desk and administrative support for patient care, including telephone coverage, appointment management, patient greeting and registration, collection of payments, and completion of check-in and check-out workflows. The position also handles referrals and pre-authorizations, maintains records and worklists, and performs daily billing-related and clerical tasks. The role may be assigned to other Capital Health Medical Group practices as needed. The position is scheduled for 40 hours per week, with an usual workday of 8 hours. The posted pay range is $17.00–$20.85. Compensation may vary based on factors such as location, relevant experience, education, credentials, and internal equity.

Requirements

High school diploma or equivalent.
One year of experience as a receptionist or clerk in a healthcare environment, or one year of customer service experience.
Familiarity with medical terminology, ICD-10, and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills and basic Microsoft Office skills.
Familiarity with Excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answer telephone calls promptly and courteously while handling multiple phone lines, and route patient calls to the appropriate area or individual.
Schedule and cancel appointments according to office guidelines, including scheduling outpatient tests and surgeries according to Capital Health policy.
Prepare for the day by reviewing eligibility and phone reports and completing related tasks; prepare new-patient charts and paperwork.
Greet patients and visitors professionally, explain privacy policies and procedures, inform patients of physician schedule delays, and assist with patient comfort while they wait.
Register patients and ensure demographic and insurance information is accurate and complete.
Follow department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Ensure required check-in and check-out fields are complete.
Obtain copies of insurance cards, driver's licenses, authorizations, and referrals, and scan or enter them into the system.
Collect co-payments and outstanding balances at check-in, and collect time-of-service and estimated balances at check-out according to policy; refer patients to CBO staff for past-due balances or related questions and resolution.
Review and comply with Patient Account Notes and Appointment Notes in the system, and take accountability for assigned worklists and dashboard boxes.
Confirm charges and approve claim creations at check-out; validate and submit claims for real-time adjudication; work the Day End Review report and designated Tier-based HOLD Claim Worklists daily.
Schedule follow-up appointments, create appointment ticklers, and work associated worklists and boxes based on assignment.
Complete referrals and pre-authorizations as required.
Create a Time of Service batch and link it to a deposit batch daily; reconcile, balance, and close each batch or drawer at the end of the day, and turn over batches to the designated resource daily.
Perform clerical duties such as processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Perform other assigned duties and work at other Capital Health Medical Group practices as needed.