Patient Reception Rep - FT - Day - Hematology Oncology Specialists Pennington NJ

Capital Health•Hopewell, NJ

About The Position

Capital Health Medical Group is seeking a Patient Reception Rep for Hematology Oncology Specialists in Pennington, New Jersey. The role provides front-desk and clerical support, including welcoming patients and visitors, handling calls, scheduling appointments and procedures, preparing patient records, and completing accurate registration and billing-related workflows. The representative follows office procedures and regulatory requirements, supports patient comfort, and may be assigned to other Capital Health Medical Group practices as needed.

Requirements

High school diploma or equivalent.
One year of experience as a receptionist or clerk in a healthcare environment, or one year of customer service experience.
Familiarity with medical terminology, ICD-10, and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills and basic Microsoft Office skills.
Familiarity with Excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answer telephone calls promptly and courteously while handling multiple phone lines; route patient calls to the appropriate area or individual.
Schedule and cancel appointments according to office guidelines, and schedule outpatient tests and surgeries according to Capital Health policy.
Prepare for the day by reviewing eligibility and phone reports and completing related tasks; prepare new patient charts and paperwork.
Greet patients and visitors professionally and provide a welcoming experience.
Inform patients about privacy policies and procedures and notify them of physician schedule delays; assist with their comfort while they wait.
Register patients and ensure demographic and insurance information is accurate and complete.
Follow department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Ensure required check-in and check-out fields and information are complete.
Obtain copies of insurance cards, driver's licenses, authorizations, and referrals, and scan or enter them into the system.
Collect co-payments and outstanding balances at check-in, and collect time-of-service and estimated balances at check-out according to policy.
Refer patients to CBO staff regarding past-due balances, questions, or resolution.
Review and follow Patient Account Notes and Appointment Notes in the system; take accountability for assigned worklists and dashboard boxes.
Confirm charges and approve claim creation at check-out; validate and submit appropriate claims for real-time adjudication; work the Day End Review report and designated Tier-based HOLD Claim Worklists daily.
Schedule follow-up appointments, create appointment ticklers, and work related assigned worklists and boxes.
Complete referrals and pre-authorizations as required.
Create a Time of Service batch and link it to a deposit batch daily; reconcile, balance, and close each batch or drawer at the end of the day; turn over batches to the designated resource daily.
Perform clerical duties such as processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Perform other assigned duties and work at other Capital Health Medical Group practices as needed.