Patient & Provider Success Liaison

AndHealth•Columbus, OH

60d•Onsite

About The Position

The Patient & Provider Success Liaison is an operationally critical, forward-deployed role supporting AndHealth’s provider partnerships. The liaison works in partner practices, and at times directly in their EHR systems, to identify eligible patients, queue them for provider review, navigate access challenges, and ensure patients and practices receive the promised white-glove service. The role manages patient enrollment from referral receipt through program onboarding, supports practice workflows and relationships, maintains accurate patient-level records, and communicates enrollment activity, access barriers, and practice dynamics to internal account-management leaders. Regular travel is expected, with on-site work at partner practices most days per week.

Requirements

Bachelor’s degree required.
At least 5 years of experience in a field reimbursement, patient access, or clinical operations role.
Ability to work independently and autonomously in provider offices without daily supervision, while collaborating and connecting information internally.
Strong interpersonal skills with clinical and administrative staff at all levels.
Willingness to travel regularly; expected to be on-site at partner practices most days per week.
Familiarity with and willingness to use AI tools.

Nice To Haves

Experience supporting specialty patient populations, such as neurology, dermatology, rheumatology, or other autoimmune specialties.

Responsibilities

Manage patient enrollment from referral receipt through successful program onboarding.
Work within partner practices, including in EHR systems, to identify CDM-eligible patients in target specialties such as MS, dermatology, and rheumatology.
Queue identified patients for provider review and referral, reducing the workload for practice staff.
Contact patients as needed to support enrollment and transitions using a warm, professional, brand-appropriate approach.
Track each practice account’s enrollment funnel, identify process gaps, and propose solutions.
Serve as an on-site expert when physicians or staff encounter medication-access challenges.
Build working relationships with practice coordinators, medical assistants, and office managers.
Provide enhanced coordination for referrals from Advocates, including VIP flagging, dedicated care coordination, and status updates to the practice.
Train and proactively remind practice staff about referral workflows.
Identify and communicate practice-level issues to the Provider Partner Account Management Director and Strategic Account Director before they affect the relationship.
Maintain accurate patient-level records in AndHealth’s systems for assigned accounts.
Provide regular updates to the Provider Partner Account Management Director and Strategic Account Director on enrollment activity, access barriers, and practice dynamics.
Partner with Account Management to document practice-specific workflows and commitments for knowledge continuity.