Provider Success Lead

Astrana Health, Inc. • Monterey Park, CA

8d • $120,000 - $130,000 • Remote

About The Position

Astrana Health builds technology and services that help independent providers succeed in value-based care. The Provider Success Lead owns the rollout, adoption, and effective use of provider-facing tools. This role leads implementations end to end, designs and delivers training for physicians and practice staff, and conveys provider feedback to the product team. As the first dedicated hire in this function, the Lead will define its playbook and may help build and lead the team as the function scales.

Requirements

• At least 5 years in implementation, customer success, or training roles for healthcare technology.
• At least two end-to-end provider-facing implementations personally led.
• Demonstrated experience designing and delivering training to clinicians or practice staff.
• Strong project management discipline, including organizing multiple workstreams and clearly communicating status to executives and front-line users.
• Track record of working across product, engineering, operations, and field teams without direct authority.
• Clear, concise written and verbal communication.

Nice To Haves

• Experience in value-based care, such as MSO, IPA, ACO, Medicare Advantage, or risk-bearing groups.
• Familiarity with EHR workflows, care gap/quality tools, HCC coding workflows, or population health platforms.
• Prior experience standing up a new function or team.

Responsibilities

• Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization, including project plans, timelines, stakeholder mapping, and risk management.
• Design and deliver live, virtual, and self-serve training programs tailored to practice workflows for physicians, office managers, and clinical staff.
• Build the implementation and training playbook, including templates, runbooks, adoption metrics, and feedback loops.
• Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts.
• Track and report adoption, time-to-go-live, training completion, and provider satisfaction, and translate field feedback into prioritized product requirements.
• Serve as the escalation point for implementation issues and establish a provider-facing support model.
• Help scope, hire, and onboard additional team members as the client base grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed