Patient & Provider Success Liaison

AndHealth•Dayton, OH

60d

About The Position

The Patient & Provider Success Liaison is an operationally critical, forward-deployed role supporting AndHealth’s provider partnership model. The liaison works in partner practices and sometimes directly in their electronic health record (EHR) systems to identify eligible patients, queue them for provider review, navigate access challenges, and ensure that the service promised by AndHealth is experienced by both the practice and its patients. The role manages patient enrollment from referral through program onboarding, supports practice staff with referral workflows, provides enhanced coordination for referrals from Advocates, maintains accurate patient and account records, and communicates enrollment activity, access barriers, and practice dynamics to internal account management leaders. The position involves regular travel and on-site work at partner practices most days per week.

Requirements

Bachelor’s degree required.
At least 5 years of experience in field reimbursement, patient access, or clinical operations.
Ability to work independently and autonomously in provider offices without daily supervision while collaborating and connecting with internal teams.
Strong interpersonal skills with clinical and administrative staff at all levels.
Willingness to travel regularly and be on-site at partner practices most days per week.
Familiarity with and willingness to use AI tools.

Nice To Haves

Experience supporting specialty patient populations, including neurology, dermatology, rheumatology, or other autoimmune specialties.

Responsibilities

Manage patient enrollment from referral receipt through successful program onboarding.
Work in partner practices, including in EHR systems, to identify CDM-eligible patients in target specialties such as MS, dermatology, and rheumatology.
Queue identified patients for provider review and referral, removing this work from practice staff.
Contact patients as needed to support enrollment and transition using a warm, professional, brand-appropriate approach.
Track each practice account’s enrollment funnel and identify process gaps and potential solutions.
Serve as the on-site expert when physicians or staff encounter medication access challenges.
Build working relationships with practice coordinators, medical assistants, and office managers.
Provide white-glove service for referrals from Advocates, including VIP flagging, dedicated care coordination, and enhanced status communication to the practice.
Train and remind practice staff about referral workflows proactively.
Identify and raise practice-level issues to the Provider Partner Account Management Director and Strategic Account Director before they affect the relationship.
Maintain accurate patient-level records in AndHealth’s systems for assigned accounts.
Provide regular updates to the Provider Partner Account Management Director and Strategic Account Director about enrollment activity, access barriers, and practice dynamics.
Work with Account Management to document practice-specific workflows and commitments for continuity.