Patient Procedure Scheduler-Neurosurgery Full Time Days
About The Position
The Patient Procedure Scheduler at Northwestern Medicine is primarily responsible for scheduling surgical and pre-operative procedures and maintaining related schedules. The role includes registering patients, verifying insurance information, obtaining pre-certifications, and providing patients with appropriate procedural instructions. The scheduler reflects Northwestern Memorial’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, applicable policies, and regulatory and accreditation standards. The position may also be cross-trained and used as a Patient Service Representative, performing check-in and check-out functions, or as a Patient Liaison, managing provider templates and patient correspondence. This is a full-time, 36-hour-per-week position at Lake Forest Hospital, working day shift.
Requirements
- High school diploma or GED equivalent.
- Two years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical records system.
- Surgery scheduling experience.
Responsibilities
- Register and schedule patients for surgical and pre-operative procedures.
- Inform patients of their financial responsibilities.
- Provide patients with surgical and procedural information and instructions as appropriate.
- Obtain and/or facilitate pre-certification as required.
- Maintain calendars and schedules related to surgical and pre-operative procedures.
- Answer incoming patient inquiries.
- Perform other duties as assigned.
- When cross-trained, perform Patient Service Representative check-in and check-out functions or Patient Liaison duties involving provider templates and patient correspondence.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
